Speech and Language Solutions

The Best IVR Solutions For All Of Your Caller Needs

Advanced Speech and Language Solutions

VCloud offers speech, language and multimodal interface solutions that deliver unprecedented accuracy and performance.Since the advent of Siri, speech advances have made huge leaps and you need a partner that is consistently ensuring you have the best speech recognition possible.

Text To Speech

Text To Speech (TTS), also known as Speech Synthesis, is a process where the text is converted into a human-sounding voice. Don’t think about the robotic voices you hear from competitors.  Our TTS is very human sounding and we offer multiple languages and accents

VCloud TTS is ideal for other applications including:

  • Read-aloud applications of texts, emails, or news updates
  • Inexpensive way to convert call recordings into text for use in speech analytics tools, to store text in a CRM.
  • Customer care
  • Virtual Assistants
  • Audiobooks

Our development team uses TTS during testing for quicker deployments.

VCloud TTS is used instead of recorded files, where changing a message requires re-recording with a human voice.  TTS prompts can be dynamically generated from raw text and replaced with recordings when testing is complete.

Automated Speech Recognition

VCloud ASR is the market leader in Speech to Text conversion and we are consistently testing our ASR vs others to ensure you are always getting the best possible results. VCloud ASR solutions are adaptable to specific domains, environments, and languages.

Our technology recognizes 119 languages and dialects (and more coming soon) to support our global user base. We build responsive (or streaming) applications that act on partial recognition results as your customer speaks.

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VCloud Features

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Security

Security

VCloud is both HIPAA AND PCI-Compliant, offering unmatched security. Whether your patients are relaying sensitive information or participating in wellness programs or clinical trials using the phone, with VCloud, that information is always safe and secure. 

True Cloud Model

True Cloud Model

Scale up or down in volumes as much as you need without penalty or delay.

Global

Global

Global means we can deliver the software, storage, or call toll-free telephony in any region of the world. Speech recognition for 120 languages and variants with an extensive vocabulary.

Flexibility

Flexibility

Unleash the power of VCloud's feature-rich platform to achieve unmatched flexibility that can handle even the most complex tasks and can include all channels. Our platform can follow the same process as those that utilize live agent-form verification to handling a ticket or order.

Speed

Speed

Regulation and marketing changes require a technology that keeps up with the speed of your business in a world where technology has typically dictated speed to the business. VCloud is the only provider promising 24-hour turnaround times for changes.

Knowledge

Knowledge

Our pharmaceutical team has been together for over 10 years and understands the regulatory environment, adverse events, processes, goals and is proactive in its approach.

VCloud Interactive is a subsidiary of VoiceCloud LLC. We have been making voice communications better for over 10 years.

 

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