Improving Morale through IVR As our nation celebrates re-opening, many businesses are also feeling the pinch of the impending labor shortage. If you have ventured out for business or pleasure, you have likely experienced what shortage looks like in the workplace. This translates to overwhelmed employees and impatient and disgruntled customers. This is not exclusive …
Looking Ahead: What Trends Can We Expect Post-Pandemic? At VCloud, we are constantly watching economic and social trends, almost as much as we are watching and testing new technologies. Lately we have been focusing on what trends will likely start, stop or even change forever because of COVID-19. Some of these are devastating. Others, however, …
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Hands Off Technology: Making the Switch to On-Demand Cloud Services Communicating with your customers via phone, text and even video these days is mission-critical, so why mess with the headache and endless costs that come with taking care of these services on your own? If your company has not yet moved to a true on-demand …
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