VCloud Administrator - VCloud IVR Solutions

artificial intelligence used for transportation

Embracing Artificial Intelligence in Transportation Increasingly accessible, Artificial Intelligence (AI) is altering the course of transportation’s future. Not exclusive to smart cars and the auto industry, transportation is transformed as cruises, public transport, public parking lots, and more are realizing the benefits of incorporating AI products into various transportation-related products and services. The intrigue of …

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Aug 22 2021September 12, 2021

IVR Expands Government Resources

Articles, Cloud Services, Government, IVR

IVR Expands Government Resources It is safe to say the load and demand on Unites States Government websites have grown substantially both in visitors to sites and urgency of access. Exponentially increased volume of those needing a way to connect to government sites quickly overwhelms staffing limitations and leaves citizens and others disgruntled and frustrated. …

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Aug 9 2021September 11, 2021

Personalizing Retail through Sophisticated Cloud Technology and Re-Imagined Storefronts

Articles, Cloud Services, Retail

Retail Re-imagined Through Cloud Technology Although consumers may not realize it, they hold the key to retail success in the post-COVID marketplace. Higher expectations and a myriad of options for customers drive retailers to re-think how to connect with customers across channels. The customer experience they are used to must translate from online interactions, where …

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Jul 30 2021August 12, 2021

The Unique Digital Dilemma

Articles, Blog, Digital Communications, IVR

The Digital Delima There are two opposing views of how technology has markedly affected human interaction – this is the digital dilemma. One of these views firmly believes we are gripped by the digital age, which takes away from the human interaction experience and distracts us from engaging with others. The strong opposing view is …

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Jul 17 2021August 6, 2021

Improving Morale through IVR

Articles, Blog, IVR

Improving Morale through IVR As our nation celebrates re-opening, many businesses are also feeling the pinch of the impending labor shortage. If you have ventured out for business or pleasure, you have likely experienced what shortage looks like in the workplace. This translates to overwhelmed employees and impatient and disgruntled customers. This is not exclusive …

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Jan 29 2021September 3, 2021

Looking Ahead: What Trends Can We Expect Post-Pandemic?

Articles

Looking Ahead: What Trends Can We Expect Post-Pandemic? At VCloud, we are constantly watching economic and social trends, almost as much as we are watching and testing new technologies. Lately we have been focusing on what trends will likely start, stop or even change forever because of COVID-19. Some of these are devastating. Others, however, …

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