Automatic Call Distribution (ACD)

Our contact center platforms make it simple to apply inbound routing for all contact types, including voice, email, chat, IM, social and SMS, increasing efficiencies when customers are looking for answers. Use any combination of ACD route and queue types to support and differentiate your customer service strategies.

Dialed number (DNIS)

Calling party identification (ANI)

Skills-based Routing

R

Dynamic Inbound Routing

v

Enterprise Routing and Queuing

Priority Routing and Queuing

Wait-time & Queue Position Notification

Queue Optimization & Scheduled Call Back

Subscribe to Our Newsletter

Subscribe to our monthly newsletter for all the latest
VCloud Interactive news and updates, as well as views and
opinions on industry trends from our blog.