Best Hospitality Industry IVR System.

Interactive Voice Response Programs to Fit Your Needs.

IVR Programs Built for The Hospitality Industry.

It is something we have all been anticipating with excitement as travel restrictions are lifted more and more in our nation and abroad. As people prepare to venture out and celebrate travel freedoms, be prepared to maximize the opportunity for increasing your company’s ROI while ensuring 100% satisfaction for your guests.

Interaction Voice Response (IVR) systems are making new headway for hospitality industries all over the world. VCloud offers the highest level of programming available, with a turn-around time of implementation and scalability unmatched in other IVR program providers.

Our programs are designed and customized to what you need and who your customers are – this, paired with years of experience from VCloud experts, results in concept to go live within a week in most circumstances. Vcloud purposefully chooses staff with a hospitality background to make the process easier and more fluid as they work closely with you to get the most ROI for your company while never losing that personal experience for your customers and guests.

VCloud guarantees a positive first impression experience for your guests. You will see immediate results.

GUESTS MATTER

IVR programming solutions are an effective guest services tool only limited by your imagination. Unlimited in-system programming and reporting abilities, VCloud is the industry leader. VCloud understands in hospitality, your guests er your business, and that makes giving them the most impactful and positive experience is VCloud’s goal. Offering solutions in more than 119 languages, VCloud programming allows a personal and straightforward process for callers who prefer to interact in a different language – all with authentic accents. VCloud never stops researching and improving the ways IVR engages your customers.

In any industry where the customer is king, be it airlines, hotels, and resorts, cruise lines, campsites, or travel solution companies, the customers get the win. At the same time, your brand loyalty is strengthened, and your customers walk away with an exceptional experience, having their needs met the first time. While this is happening, your hotel staff and onboarded and highly trained agents are free to handle routed calls during peak seasons or unexpected call spikes.

Using pre-recorded, human-sounding prompts, your callers easily navigate keypad and voice recognition options to achieve what they need. Most times, needs are met and resolved the first time with trained agents ready for any scenarios that require additional attention.

In any industry where the customer is king, be it airlines, hotels, and resorts, cruise lines, campsites, or travel solution companies, the customers get the win. At the same time, your brand loyalty is strengthened, and your customers walk away with an exceptional experience, having their needs met the first time. While this is happening, your hotel staff and onboarded and highly trained agents are free to handle routed calls during peak seasons or unexpected call spikes.

Using pre-recorded, human-sounding prompts, your callers easily navigate keypad and voice recognition options to achieve what they need. Most times, needs are met and resolved the first time with trained agents ready for any scenarios that require additional attention.

We Understand the Necessity of Scalability.

Although with increased travel allowed, any hospitality company is bound to experience high-volume, are you prepared to handle the somewhat unpredictable and changing calls? Scalability is the key to success in managing seasonal requests and flexible agents ready as trends are identified through VCloud innovative reporting provides real-time data and metrics. VCloud is the key to handle scalability with ease, no downtime, speedy implementation of changes, and no fees to you.

Vacations, bucket-list destinations, visiting loved ones, and business travel mean drawing people out of their homes as travel restrictions are lifted worldwide. VCloud works with you to tailor an Interactive Voice Response (IVR) program quickly that allows your company to be prepared and provide your customers and guests a seamless experience. IVR gives your customers 24/7 access to information, reservations, and more, freeing up your staff to manage other operations. Implementing an IVR system for hospitality ensures you have the resources and agent support you need as you need it.

State-of-the-art reporting technology and programming provide real-time data for analysis and determining trends – even unexpected ones. Our reporting abilities provide forecasting and volume control that aid in greater success for the hospitality industry. As travelers consider their destination choices with new excitement, it is likely trends will fluctuate as a new normal is established. VCloud’s IVR programs fit any size organization and are scalable quickly and changes made along the way, with no additional fees.

VCloud has the experience, tools, and highly trained agents to enable your company to be consistent with the customer while increasing caller volume abilities behind the scenes.

Hospitality programming experts work to design a custom program to meet and exceed your needs. Your program design team brings knowledge of the terminology and critical metrics within the industry and proven successful programs.

VCloud stays with your company for the life of your program, working on suggestions for improvement and customization while making any requests quickly and without additional cost. VCloud acts with urgency, knowing that a small window of opportunity should not be a missed one. VCloud uses clear and simple language to help guests. Short, easy-to-navigate menus allow callers access to what they need without frustration or long introduction menus used by other providers.

Trained agents are ready for any additional training required to equip them to manage your calls with expertise. Offering previous experience and the highest customer service ratings, our agents can go live within a week and can instantly handle peak call volumes without limitations. That is one of many unique VCloud features that other providers do not offer. Programs that can take 100 calls the same as 1 million calls, VCloud has time and time again provided consistency and no downtime for hospitality clients.

Pharma Use Cases.

Cost Containment and Caller Satisfaction

  • Fulfillment of brand information by mail/e-mail/phone
  • Customer data/lead capture
  • Access to Prescribing Information
  • Enrollment in Patient Assistance Programs
  • Activation of Savings / Co-pay / Trial Cards
  • HCP Product Orders
  • Self Service and Forms filled out in PAPs
  • Product / Healthcare provider locators
  • Containment  + Intelligent transfers with screen pops

Drive Brand Loyalty / Product Efficacy

  • Automated “where is my order”, status updates, read notes or leave notes.
  • Personalized Health and Wellness programs
  • Daily medication reminders
  • Proactive engagement across multiple channels
  • Sample request and fulfillment
  • Medical information requests

The VCloud Benefits.

At VCloud, we understand pharmaceutical companies are faced with many challenges in today’s changing market. We realize you have choices and that adopting an IVR program is an investment. Our experts bring years of experience to the table, providing support and guidance as your custom program is outlined and implemented. Once go-live happens, our team is prepared to make modifications quickly and without penalty or fees to you.

Leading the industry in experience, VCloud offers the most complete and comprehensive Pharmaceutical IVR programs available. True and organic customization helps pharmaceutical companies realize untapped potential in expansion and reaching healthcare providers and patients.

  • Advanced Level Reporting
    VCloud reporting is the best in the industry. Tracking and reporting that is customizable with a quick turnaround. Watching real-time data on call volume, refill requests, call duration hang-ups, and more.
  • Caller Satisfaction
    VCloud is a pioneer in card activation and brand information requests that can be done with ease using a purposefully designed IVR program. Users can access prescription information, enroll in-patient assistance programs, and access product and provider locations conveniently. Our programs are also enabled to collect customer data, capture leads, and effortlessly fill HCP product orders.
  • Cost Containment
    Containment tools and intelligent transfers with screen pops that provide agents relevant information for the call, providing a smooth transition for the user.
  • Driving Brand Loyalty
    Making headway and setting new industry standards, VCloud offers its customers an advantage in growing and increasing brand loyalty. Automated status updates, daily medication reminders, and medical information requests proactively engage users while also offering health and wellness program options, sample requests, and fulfillment.
  • Efficiency
    Staff and agents can work continually and manage manual requests as needed. Freeing up staff through VCloud's IVR program increases agent productivity, reaches more people, promotes growth, and increases ROI.
  • Mobile App
    Patients are prompted to download the mobile app, giving them access to the added convenience of managing their accounts on their phones. Photos with logos and brands as well as patient refill history are available through the mobile app. Patients can check the prescription status and determine where it is in the process. Whether there is a call out to the doctor, awaiting refill, or ready for pick up – patients benefit from VCloud’s adaptable and personalized IVR experience.
  • Outbound Patient Messaging
    Notifying patients they are due for refills, the order is filled and ready to be picked up, and shot reminders are programmed with ease. VCloud is also able to establish blast marketing within your program.
  • Surveying
    Able to ensure contact information is current, VCloud’s IVR programming can verify personal details while adhering to regulatory requirements. VCloud is also able to establish a satisfaction survey.
  • Unlimited access
    Refills, requests, and transfers can be made anytime and anywhere. Allowing 24-hour access removes any obstacles faced with limited office hours.

Enterprise Programs

Customized To Fit Your Needs

Our skilled team at VCloud is ready to find the best business solutions to fit your company's needs.

interactive voice response programs

Call Center Solutions | IVR | Inside Sales

VCloud Interactive is a subsidiary of VoiceCloud LLC. Making voice communications better for over 10 years.

USA & Canada:
+1 877 845 1331
United Kingdom
+44 2033 2256 62

Australia:
+61 2 8607 8595

New Zealand
+44 2033 2256 62

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+973 1619 8020

South Africa
+27 87 550 2727

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