Creating a Personalized Customer Experience
Creating a Personalized Customer Experience More than anything customers want to feel like their experience is being catered to their interests and needs. When this does not happen they feel undervalued and as if they are just a number to you. Creating a personalized experience will lead to better customer satisfaction and customer retention. A […]
Bringing Empathy into the Workplace
Bringing Empathy Into The Workplace Checking in on your wellness in and outside of the workplace is something that has been brought to the forefront more since the start of the pandemic. For many people working from home blurred a line between the time of being on and offline. Employees were going beyond what they […]
Any Organization Can Benefit From IVR
Any Organization Can Benefit From IVR Customers are wanting answers and they are wanting them in a timely manner. Creating the best customer experience possible is now a top priority for any business. Today an ideal customer experience is dependent on efficiency, accuracy, and convenience all while keeping the customer happy. With customers setting such […]
Boost Employee Engagement With These 5 Tips
Boost Employee Engagement With These Five Tips Employee engagement is a marker of a successful company. Employees who have a positive experience internally and externally will provide great service to customers and show growth inside the company. To ensure engagement stays constant, having an open line of communication with employees is essential so you can […]
How to Reduce the Level of Customer Exertion
How to Reduce the Level of Customer Exertion Trying to get an answer in the easiest way possible but have to jump through various hoops to get there? This is something customers encounter frequently yet is perceived as an annoyance when trying to get an answer. Conversations that involve more effort for the customer are […]
Three Trends in Health Care That Will Be Seen in 2022
Three Trends in Health Care That Will Be Seen in 2022 The healthcare industry has undergone a lot of changes in the past two years due to COVID-19. It exposed shortcomings in the system in how patients were able to get access to information when they needed it the most. Patients began to turn to […]
Tools to Make the Agent Experience Better
Tools to Make the Agent Experience Better Agents are the front-line workers of call centers and their needs and wants are constantly evolving with the changing times. 2022 can be the year where these needs and wants are finally implemented to improve contact centers. Software and technology for contact centers are constantly evolving and updating […]
A Guide to Dealing with Problematic Customers
A Guide to Dealing with Problematic Customers The unfortunate reality of customer service is that you will encounter unhappy customers who are irritated and pose a serious challenge when you are trying to help them. Troublesome customers can put a damper on an agent’s day and make it a difficult task to provide them with […]
How to Enhance Your Customer Service in 2022
How to Enhance Your Customer Service in 2022 As we all know, customer service experience has been in decline for many years. Especially with the onset of COVID-19, many companies are taking advantage of IVRs (Interactive Voice Response) and off-shore call centers. While there are many ways to enhance and create a better user or […]