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Call Center and Automatic Call Distribution

Modernize Your Legacy Call Center into the Latest Cloud Contact Center

VCloud Advantage

  • Our contact center platforms make it simple to apply inbound routing for all contact types, including voice, email, chat, IM, social and SMS. Use any combination of ACD route, skills and/or queue types to support and differentiate your customer service strategies.
  • API based software to deliver your calls from phone number (toll-free or local) to menu or IVR through to agent and hang-up.
  • Money
    • ROI < 1 year
    • Deployment time in weeks, not months.
    • Save additional money using our superior routing and advanced self-service options
    • Save in delivery costs and ongoing fees.
  • Improve customer experience and agent training
    • User sentiment
    • Speech analytics
    • Scorecard and coaching tools
  • Increase revenue via leads and sales
    • Superior routing options and channels
    • Transcription for 100% accuracy
    • Pass information entered in IVR to the agent or CRM

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Learn What We Can Do For You

Get in touch with one of our knowledgeable IVR experts

The VCloud Difference is clear.

  • Delivery in 4-8 weeks or less.
  • Moves add changes done in minutes, not hours or days.
  • Add new features quickly and upgrades are included in current pricing.
  • Global telephony and storage.
  • 100+ languages for speech recognition or transcription.
  • Connects easily with the channels you wish to keep, or we can supply them all.
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VCloud Interactive is a subsidiary of VoiceCloud LLC. We have been making voice communications better for over 10 years.

 

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