Tools to Make the Agent Experience Better Agents are the front-line workers of call centers and their needs and wants are constantly evolving with the changing times. 2022 can be the year where these needs and wants are finally implemented to improve contact centers. Software and technology for contact centers are constantly evolving and updating […]
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How to Enhance Your Customer Service in 2022 As we all know, customer service experience has been in decline for many years. Especially with the onset of COVID-19, many companies are taking advantage of IVRs (Interactive Voice Response) and off-shore call centers. While there are many ways to enhance and create a better user or
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The Unique Digital Delima There are two opposing views of how technology has markedly affected human interaction – this is the digital dilemma. One of these views firmly believes we are gripped by the digital age, which takes away from the human interaction experience and distracts us from engaging with others. The strong opposing view
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Improving Morale through IVR As our nation celebrates re-opening, many businesses are also feeling the pinch of the impending labor shortage. If you have ventured out for business or pleasure, you have likely experienced what shortage looks like in the workplace. This translates to overwhelmed employees and impatient and disgruntled customers. This is not exclusive
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