Creating a Personalized Customer Experience

Creating a Personalized Customer Experience More than anything customers want to feel like their experience is being catered to their interests and needs. When this does not happen they feel undervalued and as if they are just a number to you. Creating a personalized experience will lead to better customer satisfaction and customer retention. A …

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ivr expands governement resources

IVR Expands Government Resources

IVR Expands Government Resources It is safe to say the load and demand on Unites States Government websites have grown substantially both in visitors to sites and urgency of access. Exponentially increased volume of those needing a way to connect to government sites quickly overwhelms staffing limitations and leaves citizens and others disgruntled and frustrated. …

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