Creating a Personalized Customer Experience More than anything customers want to feel like their experience is being catered to their interests and needs. When this does not happen they feel undervalued and as if they are just a number to you. Creating a personalized experience will lead to better customer satisfaction and customer retention. A […]
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Any Organization Can Benefit From IVR Customers are wanting answers and they are wanting them in a timely manner. Creating the best customer experience possible is now a top priority for any business. Today an ideal customer experience is dependent on efficiency, accuracy, and convenience all while keeping the customer happy. With customers setting such
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How to Enhance Your Customer Service in 2022 As we all know, customer service experience has been in decline for many years. Especially with the onset of COVID-19, many companies are taking advantage of IVRs (Interactive Voice Response) and off-shore call centers. While there are many ways to enhance and create a better user or
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IVR Expands Government Resources It is safe to say the load and demand on Unites States Government websites have grown substantially both in visitors to sites and urgency of access. Exponentially increased volume of those needing a way to connect to government sites quickly overwhelms staffing limitations and leaves citizens and others disgruntled and frustrated.
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The Unique Digital Delima There are two opposing views of how technology has markedly affected human interaction – this is the digital dilemma. One of these views firmly believes we are gripped by the digital age, which takes away from the human interaction experience and distracts us from engaging with others. The strong opposing view
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Improving Morale through IVR As our nation celebrates re-opening, many businesses are also feeling the pinch of the impending labor shortage. If you have ventured out for business or pleasure, you have likely experienced what shortage looks like in the workplace. This translates to overwhelmed employees and impatient and disgruntled customers. This is not exclusive
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