Customer Service in the Hospitality Industry As we are entering post-pandemic life people around the world are starting to move from their homes again to relax and vacation. This is presenting an uprise in customer service interactions in the hospitality industry. Interactions will no longer be like they were pre-COVID and this is something that …
Three Tools To Implement To Stay On Top of Customer Expectations Customers’ expectations are constantly evolving given the events that are happening in their lives. The most recent transition would be the push for enhanced online services. Customers are more likely to feel a barrier when it comes to online service interactions and they do …
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Four Useful Tools That Effective Leaders Have When you hear about a customer service interaction gone wrong your first reaction is “I can’t believe that really happened to you!” or “Oh my goodness!” Yet, in reality, we are all too familiar with poor customer service interactions and these types of reactions are not too far …
How Trust in the Government Relates to Customer Experience In the last couple of years, government services have made the push to become technologically advanced and offer many of their services online. Offering different services online from DMV registration to filing taxes will create a cohesive experience in every sector so Americans can easily get …
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Lessons That Have Been Learned in Contact Centers and How to Transform Them into Best Practices Contact centers were forced to pivot their strategies back in 2020 to adapt to the changing world. There were a variety of lessons learned during this transition period and gave us experience on how we should operate businesses in …
Tackling the New Normal in Healthcare We have all heard of the “new normal” referring to continuing life with COVID-19 looming in the background of everyday activities. This new normal has impacted every industry but most notably the healthcare industry. Doctors, nurses, and anyone who works in the medical field deals with COVID every day. …
