chat
INTELLIGENT 24/7 WEB CHAT WITH ALL OF THE BENEFITS.
AND NONE OF THE IDLE TIME.
VCloud CHAT

Your customers love to multitask. So how do you truly engage your website visitors? By truly gauging intent so you can deliver contextual, friendly experiences.

Because VCloud Chat Virtual Assistants allow for full responsive discussions, each chat feels like it’s with a live agent—without the associated costs. And when a live agent is needed, our multichannel platform facilitates a context-sensitive hand-off. While website visitor attention might be in short supply, a productive chat experience doesn’t have to be a tall order.

WITH VCloud CHAT, EVERYONE GETS MORE DONE.

w

CONVERSATIONAL

Give website visitors a chat experience that automatically responds to questions and needs

COST-EFFICIENT

Reset passwords, manage accounts and more with automated coverage

PROACTIVE

Understand customer intent and target visitors based on their site activity.

CONTEXTUAL

Seamlessly hand-off chats to live agents when needed, complete with context
LET’S CHAT: HOW IT WORKS

VCloud Chat applications are powered by our Adaptive UnderstandingTM technology. Our patented platform invisibly sits between your chat client and your live agents, allowing for unparalleled comprehension and fully-responsive web chats.

SITE VISITORS ARE ENGAGED AND CAN CHAT NATURALLY, ACCOMPLISHING EVEN COMPLEX TASKS THROUGH CHAT.
OUR TECHNOLOGY EASILY INTEGRATES WITH YOUR CHAT PLATFORM AND DELIVERS AN EXPERIENCE THAT SEEMS LIKE CHATTING WITH A LIVE AGENT.
The results? Definitely worth chatting about. Your entire website gets 24/7 automated chat coverage, which helps you increase conversion and focus your live agents on more efficient tasks.
THE CHANNELS YOU—AND YOUR CUSTOMERS—WANT

VOICE

Customers can speak in full sentences and have satisfying, productive conversations. Go ahead, skip the clumsy phone tree: your customers do too.

TEXTING

The screens might be smaller, but you can still leverage automated messaging on mobile just as you can using chat.

MOBILE

Make it easy for on-the-go customers to get things done. Send text messages, directions via map apps and more.

OUTBOUND

Proactive isn’t just for intelligent, automated web chats. You can start full conversations through voice and texting as well.

Subscribe to Our Newsletter

Subscribe to our monthly newsletter for all the latest
VCloud Interactive news and updates, as well as views and
opinions on industry trends from our blog.