Job Title: |
Global Director of Customer Success |
Department(s): |
Client Services/Sales |
Location: |
Remote |
Travel Required: |
Travel Required |
Position Type: |
Exempt, Full-Time |
Reports To |
SVP Customer Success |
General Objective: |
Responsible for delivering world-class customer service and account management for VCloud clients. Focus is on growing revenues. The Global Director of Customer Success holds a fluid portfolio of clients and is responsible for client retention and selling new solutions and services. Works with the Program Manager in the design, implementation and oversight of client projects. Ensures that client goals are met. Oversee all activities and communication internally and externally. Responsible for managing assigned support staff. The aim is to provide a strategic approach to how we service all our clients. Working with Program Managers, Operations team and department heads, the Director of Customer Success will make recommendations on how to raise the level of VCloud’s services to our clients. The Director of Customer Success has a responsibility to understand all facets of assigned accounts and projects and should be able to consider client and VCIoud’s issues at a strategic level. Whilst the Director of Customer Success may have accounts that they are directly responsible for, he/she is expected to manage, coach and mentor other Customer Success Managers, direct reports and other subordinates.
Job Description |
Role and Responsibilities
Qualifications and Education Requirements
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