Healthcare

The best IVR solutions for all of your patient needs.

IVR Solutions for Healthcare

Every interaction between a medical provider and a patient is critical. It is critical that the healthcare industry increase the speed of responses as well. A true cloud self-service platform allows us to do that without any heavy lifting.

Use Cases

Physician Finder

Enable patients to use their phones to search for and connect directly with healthcare providers using parameters such as patient phone number, zip code, or insurance type. This allows patients the flexibility to communicate with the right provider from anywhere.  We also implemented “find pharmacy” and “find hospital” as well.

Case details

VCloud will voice enable your data and follow existing processes for verification to allow callers to open a case, update a case, read case notes and connect with the same rep that worked on the case.

Status Update

Up to 40% of all calls into one client call center were repeated calls.  The vast majority were just looking for an update. We were able to provide that in a fraction of the time they would spend waiting for a live representative.

Payment Processing

Paying medical bills over the phone through a PCI-DSS complaint platform ensures that transactions are safe and secure. As one of the most common call types, automating payments improves the efficiency of the entire payment process.

Patient Reminders or Surveys

Utilize outbound messaging to notify patients about upcoming appointments, offer automated re-scheduling options for missed appointments, or send payment reminders. A proactive approach to communications results in fewer missed appointments and delinquent payments.

Mobile Time and Task Reporting

Healthcare professionals in the field can record time and task information anywhere they have access to a phone using IVR. This reduces paperwork and streamlines data input thereby improving employee efficiency in the field and in the office.

Learn What We Can Do for You

Get in touch with one of our knowledgeable IVR experts.

VCloud Features

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Security

Security

VCloud is both HIPAA AND PCI-Compliant, offering unmatched security. Whether your patients are relaying sensitive information or participating in wellness programs or clinical trials using the phone, their information is always safe and secure with VCloud. 

True Cloud Model

True Cloud Model

Scale up or down in volumes as much as you need without penalty or delay.

Global

Global

"Global" means we can deliver the software and storage to - or call toll-free telephony in - any region of the world. Speech recognition for 120 languages and variants with an extensive vocabulary.

Flexibility

Flexibility

Unleash the power of VCloud's feature-rich platform to achieve unmatched flexibility that can include all channels and handle even the most complex tasks. Our platform can follow the same process as those that utilize live agent-form verification to handling a ticket or order.

Speed

Speed

Regulation and marketing changes require a technology that keeps up with the speed of your business in a world where technology has typically dictated speed to the business. VCloud is the only provider promising 24-hour turnaround times for changes.

Knowledge

Knowledge

Our pharmaceutical team has been together for over 10 years and understands the regulatory environment, adverse events, processes, goals and is proactive in its approach.

VCloud Interactive is a subsidiary of VoiceCloud LLC. We have been making voice communications better for over 10 years.

 

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