Healthcare
Every interaction between medical provider and patient is critical.
VCloud’s communication platform provides the reliability and flexibility to deliver your most important communications, every time. VCloud is both HIPAA- and PCI-compliant, offering unmatched security. Whether your patients are relaying sensitive information or paying their medical bills over the phone, with VCloud, that information is always safe and secure.
The feature-rich VCloud platform is ideal for building interactive voice response (IVR), outbound notifications, or SMS applications that make your healthcare communications more efficient and effective.

Physician Finder

Enable patients to use their phones to search for, and connect directly with healthcare providers using parameters such as patient phone number, zip code, and insurance type. This allows patients the flexibility to communicate with the right provider from anywhere.

Payment Processing

Paying medical bills over the phone through a PCI-DSS complaint platform ensures that transactions are safe and secure. As one of the most common call types, automating payments improves the efficiency of the entire payment process.

Patient Reminders

Utilize outbound messaging to notify patients about upcoming appointments, offer automated re-scheduling options for missed appointments, or send payment reminders. A proactive approach to communications results in fewer missed appointments and delinquent payments.

Patient Feedback

Medical facilities and practices that deploy automated patient surveys are able to capture critical feedback about their service and patient satisfaction. Researchers also benefit from IVR technology when used to collect data from clinical trial subjects, reducing the frequency of office visits.
Mobile Time & Task Reporting
Healthcare professionals in the field can record time and task information anywhere they have access to a phone using IVR. This reduces paperwork and streamlines data input thereby improving employee efficiency in the field and in the office.

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