IVR Solutions for Healthcare
Every interaction between a medical provider and a patient is critical. “It is critical that the healthcare industry increase the speed of responses as well. A true cloud self-service platform allows us to do that without any heavy lifting.”
- Enable patients to use their phones to search for and connect directly with healthcare providers using parameters such as patient phone number, zip code, or insurance type. This allows patients the flexibility to communicate with the right provider from anywhere. We also implemented “find pharmacy” and “find hospital” as well.
- Vcloud will voice enable your data and follow existing processes for verification to allow callers to open a case, update a case, read case notes and connect with the same rep that worked on the case.
- Up to 40% of all calls into one client call center were repeated calls. The vast majority were just looking for an update. We were able to provide that in a fraction of the time they would spend waiting for a live representative.
- Paying medical bills over the phone through a PCI-DSS complaint platform ensures that transactions are safe and secure. As one of the most common call types, automating payments improves the efficiency of the entire payment process.
Patient Reminders or Surveys
- Utilize outbound messaging to notify patients about upcoming appointments, offer automated re-scheduling options for missed appointments, or send payment reminders. A proactive approach to communications results in fewer missed appointments and delinquent payments.
Mobile Time and Task Reporting
- Healthcare professionals in the field can record time and task information anywhere they have access to a phone using IVR. This reduces paperwork and streamlines data input thereby improving employee efficiency in the field and in the office.
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VCloud is both HIPAA AND PCI-Compliant, offering unmatched security. Whether your patients are relaying sensitive information or participating in wellness programs or clinical trials using the phone, their information is always safe and secure with VCloud.
True Cloud Model
True Cloud Model
Scale up or down in volumes as much as you need without penalty or delay.
"Global" means we can deliver the software and storage to - or call toll-free telephony in - any region of the world. Speech recognition for 120 languages and variants with an extensive vocabulary.
Regulation and marketing changes require a technology that keeps up with the speed of your business in a world where technology has typically dictated speed to the business. VCloud is the only provider promising 24-hour turnaround times for changes.
Our pharmaceutical team has been together for over 10 years and understands the regulatory environment, adverse events, processes, goals and is proactive in its approach.
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