Cloud IVR Solution

Delight Your Customers with VCloud Intelligent Cloud IVR Solution

VPI’s innovative cloud IVR software solutions deliver the next generation in self service to your customers – with a hosted, pay-as-you-go managed service that leverages conversational virtual agents powered by Artificial Intelligence. Our cloud IVR allows you to automate a wider variety of inbound and outbound call types at one-fifth the cost of a live agent and off-load the mundane and repetitive tasks that drive costs and negatively impact live agent satisfaction.

Proven Benefits

Meet compliance requirements – VPI’s cloud IVR solutions are PCI DSS certified

Unclog your queues to improve response times – use virtual call agents to handle your lower-complexity calls

Expedite call processing by live agents by using virtual call agents to gather routine information up-front

Perfect, cost-effective supplement to traditional and outsourced contact center agents

Reduce the number of calls handled by expensive live agents

Proven effective – customers often request to speak with virtual call agents over live agents!

Cloud IVR Features

Lowest Cost of Ownership

Significant lowering of Total Cost of Ownership from legacy vendors due to single enterprise architecture, universal file access and support for VoIP, Digital and TDM communications in the same system. Unlike most legacy vendors, VClouddoes not force forklift ‘box’ upgrades and ends the ‘cycle of obsolescence’ with it’s version upgrade maintenance plan.

Conversational

VCloud virtual call agents provide a conversational experience that was previously impossible with traditional touchtone or speech IVR. They use their short-term memory to keep track of prior conversation flow and long-term memory to recognize callers and remember their actions and preferences from previous calls.

Powerful Reporting

Highly customizable reports, dashboards, heat maps, desktop tickers and automated messaging and alerting capabilities included with all VCloudproduct modules.

Artificial Intelligence

On-demand virtual agents powered by Artificial Intelligence – automate a wide variety of inbound and outbound call types and off-load the mundane and repetitive tasks from human agents that drive up costs and negatively impact agent satisfaction.

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