Delight Your Customers with VCloud Intelligent Cloud IVR Solution
VPI’s innovative cloud IVR software solutions deliver the next generation in
Meet compliance requirements – VPI’s cloud IVR solutions are PCI DSS certified
Unclog your queues to improve response times – use virtual call agents to handle your lower-complexity calls
Expedite call processing by live agents by using virtual call agents to gather routine information up-front
Perfect, cost-effective supplement to traditional and outsourced contact center agents
Reduce the number of calls handled by expensive live agents
Proven effective – customers often request to speak with virtual call agents over live agents!
Significant lowering of Total Cost of Ownership from legacy vendors due to single enterprise architecture, universal file access and support for VoIP, Digital and TDM communications in the same system. Unlike most legacy vendors, VClouddoes not force forklift ‘box’ upgrades and ends the ‘cycle of obsolescence’ with it’s version upgrade maintenance plan.
VCloud virtual call agents provide a conversational experience that was previously impossible with traditional touchtone or speech IVR. They use their short-term memory to keep track of prior conversation flow and long-term memory to recognize callers and remember their actions and preferences from previous calls.
On-demand virtual agents powered by Artificial Intelligence – automate a wide variety of inbound and outbound call types and off-load the mundane and repetitive tasks from human agents that drive up costs and negatively impact agent satisfaction.
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