IVR Telephony.

Business is regulated differently around the world, which means we’re constantly tracking changes in existing regulations as well as the development of new regulations that affect our products and services.

Before entering a country, we conduct a thorough regulatory and legal scan that reviews provider viability and number marketability based on relevant laws along with a market scan that includes a review of available providers and routes to ensure we choose the most relevant provider for that market.

Our security framework is based on the ISO 27001 Information Security Standard and includes programs covering:

• Policies and Procedures
• Asset and Access Management
• Cryptography
• Physical Security
• Operations Security
• Communications Security
• Business Continuity Security
• People Security
• Product Security
• Cloud and Network Infrastructure Security
• Security Compliance
• Third-Party Security
• Vulnerability Management
• Security Monitoring and Incident Response.

We are also GDPR compliant ensuring the protection of all our customer’s personal data, plus SOC 2 adhere to EU-US Privacy Shield Framework.

Our “follow-the-sun” in-region operations teams support global connections for hands-on troubleshooting and ongoing local support.

We use complementary internal and external fraud systems that can detect voice traffic fraud in real-time. We also closely monitor for anomalies in account activity, account pre-sign-up, and payment activity.