IVR Telephony

The Best Solution For All Of Your Global Needs

VCloud Advantage

Enterprises need lightning fast, ultra-reliable and completely flexible solutions that scale at a moment’s notice – backed by the resiliency, security, and support of a managed service. Unified communications solutions have evolved to include the many ways we interact every day.

Unified communications as a service (UCaaS) is part of a global industry trend towards cloud services, also known as digital transformation. VCloud offers global, flexible, secure services that are unparalleled.

  • VCloud has toll free and local established partnerships with providers throughout the globe to build our network (100+ providers).
  • VCloud’s software and artificial intelligence measure voice quality on every route in real time, letting us choose how to route traffic to consistently deliver the highest quality.
  • Telephony routes are typically 4 deep in case of issues.
  • Our clients can depend on the network for higher quality and reliability than a single provider network can deliver.
  • We manage all the complexities of provider relationships: performance across quality, service, and features. VCloud is your end to end global provider manager.

vcloud-ivr-advantage

Learn What We Can Do For You

Get in touch with one of our knowledgeable IVR experts

Screen Shot 2019-02-12 at 1.59.32 PM

Global Security and Regulation

  • Business is regulated differently around the world, which means we’re constantly tracking changes in existing regulations as well as the development of new regulations that affect our products and services.
  • Before entering a country, we conduct a thorough regulatory and legal scan that reviews provider viability and number marketability based on relevant laws along with a market scan that includes a review of available providers and routes to ensure we choose the most relevant provider for that market.
  • Our security framework is based on the ISO 27001 Information Security Standard and includes programs covering:
    • Policies and Procedures, Asset Management, Access Management, Cryptography, Physical Security, Operations Security, Communications Security, Business Continuity Security, People Security, Product Security, Cloud and Network Infrastructure Security, Security Compliance, Third-Party Security, Vulnerability Management, as well as Security Monitoring and Incident Response.
  • We are also GDPR compliant ensuring the protection of all our customer’s personal data, plus SOC 2 adhere to EU-US Privacy Shield Framework.
  • Global connections are supported by our “follow-the-sun” in-region operations teams for hands-on troubleshooting and ongoing local support.
  • We use complementary internal and external fraud systems that can detect voice traffic fraud in real time. We also closely monitor for anomalies in account activity, account pre-signup, and payment activity.

VCloud Interactive is a subsidiary of VoiceCloud LLC. We have been making voice communications better for over 10 years.

 

USA & Canada: +1 877 845 1331
Australia: +61 2 8607 8595
Bahrain: +973 1619 8020
Mexico: +52 55 4631 3655
New Zealand: +64 9 887 3440
South Africa: +27 87 550 2727
United Kingdom: +44 2033 2256 62

Have questions? Request information on our services.

Copyright © 2019 · VCloud Interactive LLC · Terms and Conditions · All Rights Reserved