Enterprises need lightning fast, ultra-reliable and completely flexible solutions that scale at a moment’s notice – backed by the resiliency, security, and support of a managed service. Unified communications solutions have evolved to include the many ways we interact every day.
Unified communications as a service (UCaaS) is part of a global industry trend towards cloud services, also known as digital transformation. VCloud offers global, flexible, secure services that are unparalleled.
- VCloud has toll free and local established partnerships with providers throughout the globe to build our network (100+ providers).
- VCloud’s software and artificial intelligence measure voice quality on every route in real time, letting us choose how to route traffic to consistently deliver the highest quality.
- Telephony routes are typically 4 deep in case of issues.
- Our clients can depend on the network for higher quality and reliability than a single provider network can deliver.
- We manage all the complexities of provider relationships: performance across quality, service, and features. VCloud is your end to end global provider manager.
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Global Security and Regulation
- Business is regulated differently around the world, which means we’re constantly tracking changes in existing regulations as well as the development of new regulations that affect our products and services.
- Before entering a country, we conduct a thorough regulatory and legal scan that reviews provider viability and number marketability based on relevant laws along with a market scan that includes a review of available providers and routes to ensure we choose the most relevant provider for that market.
- Our security framework is based on the ISO 27001 Information Security Standard and includes programs covering:
- Policies and Procedures, Asset Management, Access Management, Cryptography, Physical Security, Operations Security, Communications Security, Business Continuity Security, People Security, Product Security, Cloud and Network Infrastructure Security, Security Compliance, Third-Party Security, Vulnerability Management, as well as Security Monitoring and Incident Response.
- We are also GDPR compliant ensuring the protection of all our customer’s personal data, plus SOC 2 adhere to EU-US Privacy Shield Framework.
- Global connections are supported by our “follow-the-sun” in-region operations teams for hands-on troubleshooting and ongoing local support.
- We use complementary internal and external fraud systems that can detect voice traffic fraud in real time. We also closely monitor for anomalies in account activity, account pre-signup, and payment activity.
USA & Canada:
+1 877 845 1331
+44 2033 2256 62
+61 2 8607 8595
+44 2033 2256 62
+973 1619 8020
+27 87 550 2727
Have questions? Request information on our services.