Mobile

YOUR CUSTOMERS ARE ON THE GO. WITH VCloud,
YOUR SERVICE CAN BE TOO.

VCloud MOBILE

Customers today demand multichannel service with their smartphones. VCloud Mobile Virtual Assistants integrate all available smartphone features for a rich self-service experience.

That means your customers don’t have to fire up a mobile app. Or talk or text to make a payment. All through a conversational mobile experience that increases engagement and lowers costs.

WITH VCloud MOBILE, YOU MAKE THE MOST OF MOBILE SELF-SERVICE

COMPREHENSIVE

Open up new possibilities, including complex activities traditional solutions can’t provide.

CONTEXTUAL

Leverage customer location, history and more throughout the interaction and across channels.

ADAPTIVE

Our mobile solutions learn and adapt to get even better based on customer input and machine learning.

CONVERSATIONAL

Your mobile customers can speak and write naturally, not like a robot, even without a live agent.
SMARTER CARE ON SMARTPHONES: HOW IT WORKS

Expanding what’s possible with mobile customer care solutions starts with VCloud patented Adaptive UnderstandingTM technology. We enhance automated speech recognition with Human Assisted Understanding, letting our mobile virtual assistants deliver unprecedented comprehension and flexibility.

CUSTOMERS CALL OR TEXT YOU USING THEIR OWN WORDS, FOR A FRIENDLIER AND MORE SATISFYING EXPERIENCE.
WHEN REPLYING, OUR TECHNOLOGY CAN MAKE USE OF ALL SUPPORTED SMARTPHONE CONTACT FEATURES.

Your customers are impressed, and your live agents can focus on other tasks. With VCloud Mobile, your transformed customer experience on smaller screens can make a big difference.

MOBILE AND MORE: OUR MULTICHANNEL PLATFORM

Our Mobile Virtual Assistant offerings complement and enhance your other channels. Here’s how else you can benefit from conversational self-service solutions from VCloud.

VOICE

Give customers a fully responsive self-service voice experience, enhanced with available smartphone features for mobile users.

TEXTING

Make it convenient for customers to text with you as part of your mobile channel and plan to reduce live agent costs.

Chat

Integrate web-based chat to deliver an automated yet natural – and cost-efficient – experience for your website visitors.

OUTBOUND

Seamlessly transition from texting to self-service voice, or start the dialogue by calling customers first.

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