VCloud’s Omni Channel IVR gives you the freedom to automate and control your most critical customer touch point or business processes over the phone without having to manage complex telephony infrastructure. Includes inbound and outbound calling, SMS (text messaging), chat, mobile, email, and fax. You determine which channels you want to keep or have VCloud provide them all. We will connect them for truly Omni Channel customer experience.
Learn What We Can Do For You
Get in touch with one of our knowledgeable IVR experts
Here's How It Works
- We start by discussing the problems we are trying to solve.
- We weigh the goals. (e.g. caller experience, lead capture, containment)
- The framework for applications is designed around these goals.
- We do not use technology for technologies sake, but when the goals can benefit from certain technologies, VCloud has an unmatched arsenal at its disposal.
|USA & Canada:||+1 877 845 1331|
|Australia:||+61 2 8607 8595|
|Bahrain:||+973 1619 8020|
|Mexico:||+52 55 4631 3655|
|New Zealand:||+64 9 887 3440|
|South Africa:||+27 87 550 2727|
|United Kingdom:||+44 2033 2256 62|
Have questions? Request information on our services.