Outbound
OUTBOUND THAT’S ACTUALLY PRODUCTIVE AND WELCOMING.
NOW THAT’S A CALL TO ACTION.
VCloud OUTBOUND

Think outbound is just about sending dead-end notifications? VCloud Outbound Virtual Assistants let customers take action via voice or text right when you contact them.

Appointment reminder calls seamlessly transition into rescheduling via self-service. That near-due bill? Paid during the same call. With VCloud Outbound, you’re top of mind—and your customers are on top of their to-do list.

WITH VCloud OUTBOUND, ENGAGEMENT IS EASY.

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CONVERSATIONAL

Engage customers with responsive VCloud across voice and other channels

PROACTIVE

Anticipate needs and deliver important information to build brand loyalty

PERSONALIZED

Reach out how customers want (calls or text messages) with the information they want.
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EFFICIENT

Help customers make payments, reschedule arrival times and more via outbound.
OUTBOUND STARTS WITH WHAT’S INSIDE

Proactive is good. Proactive and responsive? Even better.

The key to automated and agile outbound communication is VCloud patented Adaptive UnderstandingTM technology. You get unprecedented comprehension and the ability to handle full conversations through our combination of automated speech recognition and Human Assisted Understanding.

WHEN YOU REACH OUT TO CUSTOMERS, THEY CAN RESPOND IN THEIR OWN WORDS TO GET THINGS DONE VIA VOICE OR TEXT.
MEANWHILE, YOU INCREASE CUSTOMER ENGAGEMENT WHILE FREEING UP LIVE AGENTS TO HANDLE MORE COMPLEX TASKS.

Proactive, responsive self-service through Outbound. Happier customers. It all starts with VCloud.

MULTICHANNEL: OUTBOUND AND MORE

Outbound customer care is just part of anticipating needs. Engage your customers with VCloud multichannel Virtual Assistant applications.

VOICE

Conversational self-service that accurately captures even complex information, including names, addresses and more.

TEXTING

Enhance your inbound and outbound customer care with open-ended SMS VCloud.

MOBILE

Make it easy for on-the-go customers to get things done. Send text messages, directions via map apps and more.

Chat

Website visitors want friendly, conversational assistance. Increase conversion & customer satisfaction with responsive web chat.

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