IVR Solutions for Pharmaceuticals
Every interaction with either a healthcare professional or a consumer is critical.
Our partners need to understand our regulatory environment and the lifecycle of any drug.
Cost Containment and Caller Satisfaction
- Fulfillment of brand information by mail/e-mail/phone
- Customer data/lead capture
- Access to Prescribing Information
- Enrollment in Patient Assistance Programs
- Activation of Savings / Co-pay / Trial Cards
- HCP Product Orders
- Self Service and Forms filled out in PAPs
- Product / Healthcare provider locators
- Containment + Intelligent transfers with screen pops
Drive Brand Loyalty / Product Efficacy
- Automated “where is my order”, status updates, read notes or leave notes.
- Personalized Health and Wellness programs
- Daily medication reminders
- Proactive engagement across multiple channels
- Sample request and fulfillment
- Medical information requests
Not Just Clients. Our Partners.
Learn What We Can Do for You
Get in touch with one of our knowledgeable IVR experts.
(tap to explore)
VCloud is both HIPAA AND PCI-Compliant, offering unmatched security. Whether your patients are relaying sensitive information or participating in wellness programs or clinical trials using the phone, their information is always safe and secure with VCloud.
True Cloud Model
True Cloud Model
Scale up or down in volumes as much as you need without penalty or delay.
"Global" means we can deliver the software and storage to - or call toll-free telephony in - any region of the world. Speech recognition for 120 languages and variants with an extensive vocabulary.
Regulation and marketing changes require a technology that keeps up with the speed of your business in a world where technology has typically dictated speed to the business. VCloud is the only provider promising 24-hour turnaround times for changes.
Our pharmaceutical team has been together for over 10 years and understands the regulatory environment, adverse events, processes, goals and is proactive in its approach.
|USA & Canada:||+1 877 845 1331|
|Australia:||+61 2 8607 8595|
|Bahrain:||+973 1619 8020|
|Mexico:||+52 55 4631 3655|
|New Zealand:||+64 9 887 3440|
|South Africa:||+27 87 550 2727|
|United Kingdom:||+44 2033 2256 62|
Have questions? Request information on our services.