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Text Messaging

Carrier Complexities Handled For You

Advanced Text Messaging

For every message to reach its destination, a lot has to go right. We don’t leave that up to chance. VCloud handles ever-changing telecom logic and carrier specific rules to ensure your message reaches its destination.

  • Phone numbers in 32 countries
  • MMS
    • Send and receive picture messages and SMS on the same phone number.
  • Short Codes
    • Send high volumes of text messages with a 5-6 digit short code using the same Programmable SMS API
  • Flexibility
    • Texting to individual consumers from IVR or Agent Desktop or campaign texting.

Use SMS Across the Customer Lifecycle

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Smart Content Handling

  • Natural Language Engine recognizes intent within your messages and translates it into data your app can use.
  • MMS rich-media support sends and receives photos, gifs, videos, and more.
  • Support for any character intelligently detects and handles unicode characters to ensure your emoji and non-standard characters make it to their destination the way you intended.
  • Smart encoding ensures your messages aren’t split. Detect easy-to-miss Unicode characters like smart quotes, en dashes, and Unicode whitespace, and replace them with a GSM-encoded character
  • Intelligent concatenation
    • Your message, delivered as intended. We use automatic segmentation, annotation, and reassembly to guide your message across disparate global carrier network requirements.
  • Message body redaction protects user data by not storing the full body of the SMS in your Twilio logs. Set automatic redaction patterns to remove phone numbers, credit cards, or profanity in a message.

Text Message Delivery Intellgence and Compliance

  • Opt-out management
  • Stay compliant with regulations. Automatically handle standard replies such as STOP, UNSUBSCRIBE, or CANCEL for messaging on long codes.
  • Two-factor authentication
    • Authenticate users securely with a one-time passcode or push notification.
  • Verify
    • Phone verification to prevent fraud
  • Notify Multi-channel messaging
    • Store your users' preferences of a channel — from SMS to Slack, to Alexa — and Notify delivers your message to that endpoint
  • Recipient area-code Geomatch
    • Automatically send text messages from a number with an area code closest to the recipient.
  • Sticky Sender
    • Send messages with the same phone number to create a consistent experience for the recipient and maintain conversation history.
  • Scaler
    • Spread messages across a group of phone numbers to reach large audiences in a short amount of time.
  • Message queueing
    • Automatically queue messages on each phone number to match the throughput recommendations of your downstream carrier.
  • Message expiration setting
    • Set a maximum delivery window for Twilio to send your time-sensitive messages.

Learn What We Can Do For You

Get in touch with one of our knowledgeable IVR experts

Proactive Client Healthcare Programs

  • Activate a card
  • Patient Appointment Reminders
  • Health Wellness Notifications
  • Flu Shot Reminders
  • Medical Device Testing
  • Product Notifications
  • Prescription Benefit Changes
  • Post Treatment Surveys

Tech Talk: Healthcare Examples

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The company can push out automated status updates based on activity or stage in the process.

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“If you can’t afford your medication, our company may be able to help. Text HELPMED to xxxxx to learn more.”

VCloud Interactive is a subsidiary of VoiceCloud LLC. We have been making voice communications better for over 10 years.

 

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United Kingdom: +44 2033 2256 62

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