Use SMS Across the Customer Lifecycle.
The scope of services for employees and citizens must be delivered within budgetary and resource constraints. Meanwhile, products and services need to be evaluated in light of regulatory compliance, future needs, national priorities and technological advances. VCloud allows government needs to move at the speed required of each need and not at the speed of the IT team.
VCloud is constantly creating and implementing solutions that meet today’s needs and anticipating tomorrow’s. We have a long record of providing self-service solutions to government agencies. We have worked with almost every type of public entity, providing assistance to both federal military and civilian sectors, to state, county and local governments, and to the K-12 and higher education markets.
Smart Content Handling
Natural Language Engine recognizes intent within your messages and translates it into data your app can use.
MMS rich-media support sends and receives photos, gifs, videos, and more.
Support for any character intelligently detects and handles unicode characters to ensure your emoji and non-standard characters make it to their destination the way you intended.
Smart encoding ensures your messages aren’t split. Detect easy-to-miss Unicode characters like smart quotes, en dashes, and Unicode whitespace, and replace them with a GSM-encoded character
Intelligent concatenation: Your message, delivered as intended. We use automatic segmentation, annotation, and reassembly to guide your message across disparate global carrier network requirements.
Message body redaction protects user data by not storing the full body of the SMS in your Twilio logs. Set automatic redaction patterns to remove phone numbers, credit cards, or profanity in a message.
Government IVR Use Case Examples
- Gathering Legislative Opinions – Indicate and monitor support
- Automated Disaster Roll-Call System – Allows individuals or groups to “check in”
- Course/Seminar Registration
- Collecting Name, Address, Email
- Opt in and out of programs
- Collect or Dispurse Funds - tickets, child support, registration fees
- Password Reset
Text Message Delivery Intelligence and Compliance
Opt-out management
Stay compliant with regulations. Automatically handle standard replies such as STOP, UNSUBSCRIBE, or CANCEL for messaging on long codes.
Two-factor authentication
Authenticate users securely with a one-time passcode or push notification.
Verify
Phone verification to prevent fraud
Notify Multi-channel messaging
Store your users' preferences of a channel — from SMS to Slack, to Alexa — and Notify delivers your message to that endpoint
Recipient area-code Geomatch
Automatically send text messages from a number with an area code closest to the recipient.
Sticky Sender
Send messages with the same phone number to create a consistent experience for the recipient and maintain conversation history.
Scaler
Spread messages across a group of phone numbers to reach large audiences in a short amount of time.
Message queueing
Automatically queue messages on each phone number to match the throughput recommendations of your downstream carrier.
Message expiration setting
Set a maximum delivery window for Twilio to send your time-sensitive messages.
Enterprise Programs
Customized To Fit Your Needs
Our skilled team at VCloud is ready to find the best business solutions to fit your company's needs.
Tech Talk: Healthcare Examples.
The company can push out automated status updates based on activity or stage in the process.
“If you can’t afford your medication, our company may be able to help. Text HELPMED to xxxxx to learn more.”
CALL OUR SALES LINE:
+1-877-700-VCLOUD (877-700-8256)
Call Center Solutions | IVR | Inside Sales
VCloud Interactive is a subsidiary of VoiceCloud LLC. Making voice communications better for over 10 years.
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USA & Canada: +1-833-888-2568 |
United Kingdom +44-2033-2256-62 |
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Australia: +61 2 8607 8595 |
New Zealand +44 2033 2256 62 |
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Bahrain: +973 1619 8020 |
South Africa +27 87 550 2727 |
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