Texting
ENGAGING AND COST-EFFICIENT CUSTOMER CARE VIA TEXT MESSAGING?
IT’S ENOUGH TO MAKE YOU.
VCloud TEXTING

Text messaging is the fastest growing customer care channel. With VCloud Texting Virtual Assistants, you can give customers what they want the way they want it. From sending notifications to texting directions to your closest store, now you can take full advantage of texting. And because VCloud applications are responsive and accurate enough to reply to open-ended messages, conversations are natural and engaging.

It’s like your customers are messaging live agents, without the live agent costs. Your mobile customers get a better experience all while containing service to a channel that you and your customers prefer.

WITH VCloud TEXTING, YOU CAN IMPRESS WITH EACH TEXT.

COST EFFICIENT

Productive automated customer experiences that reduce contact center agent costs

SMART

Take advantage of all your customers’ smartphone capabilities

CROSS CHANNEL

Increase satisfaction and loyalty with a personalized and seamless cross-channel experience
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CONVERSATIONAL

Fully conversational text-based VCloud that engage customers how they want

GETTING THE MESSAGE: HOW IT WORKS

Take the SOS out of SMS with conversational and frustration-free text messaging customer care. VCloud patented Adaptive UnderstandingTM technology pairs our automated speech recognition with Human Assisted Understanding to deliver unprecedented comprehension.

CUSTOMERS REACH OUT TO YOU OR RESPOND TO AN OUTBOUND TEXT. EACH EXCHANGE IS CONVERSATIONAL AND FEELS NATURAL FOR CUSTOMERS.
AND YOU CAN INCREASE CUSTOMER SATISFACTION, WHILE REAPING THE FULL ECONOMIC BENEFITS OF SELF-SERVICE.

With VCloud your automated text messaging solution can handle whatever your customers’ thumbs send your way.

FIRST TEXT, WHAT’S NEXT?

Texting with your mobile customers is increasingly popular. But don’t stop there – VCloud simplifies and solves your other channels’ challenges too.

VOICE

Customers can speak in full sentences and have satisfying, productive conversations. Go ahead, skip the clumsy phone tree: your customers do too.

Chat

Deliver the same conversational customer care you expect from VCloud through cost-effective chat.

MOBILE

Give smartphone users a smarter way to get things done. VCloud makes it easy to augment calls with text messages, map information and more.

OUTBOUND

How do you want to start the conversation? VCloud lets you proactively engage customers instead of simply reacting to inbound calls.

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