Across the public sector there is a persistent challenge to best serve community interests and safety while also improving efficiencies and reducing expenditures. There is also the need to reliably and quickly respond to mission critical events while effectively managing day-to-day operations and responding to everyday citizen inquiries – from reporting an incident, to filing a complaint, to getting the latest traffic and transit information.

The key is providing constituents with easy access to resources and programs so they can complete common tasks on their own, freeing scarce human resources to concentrate on situations that demand their level of training and expertise. VCloud’s solutions help government agencies put citizen engagement first while exceeding program goals by unifying and simplifying communications and outreach across voice and text channels, departments and constituents.

KEY CAPABILITIES

Consistent Experience: Focus on citizen priorities and present new opportunities for two-way engagement by giving them access to agency resources and connecting them to personnel through any channel (voice, SMS, chat, email, and social)

Proactive Engagement: Give constituents personalized updates and notifications about their inquiries, and up to the minute alerts during emergencies to improve community awareness, public communications, and safety

Mobile Self-Service: Give citizens access to information and services through a secure environment whenever, and wherever they want.

Mobile Applications: Provide field personnel with contextual information and timely data so they can collaborate with other employees and agencies to make better decisions and respond faster