VOICE
SELF-SERVICE SAVINGS WITHOUT HANG-UPS?
WE CAN SPEAK TO THAT.
VCloud VOICE

You and your customers both want the same thing: productive and efficient calls. That’s why VCloud Voice Virtual Assistants combine the economic benefits of self-service with a customer experience that gets things done while feeling natural.

WITH VCloud VOICE, IT’S EASY TO MAKE THE RIGHT CALL.

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CONVERSATIONAL

Increases satisfaction by allowing callers to speak in full sentences using their own words

RESPONSIVE

Drives customer loyalty by adjusting to callers, rather than forcing them through a rigid flow

ACCURATE

Frees up live agents by capturing complex information, such as email addresses or names.
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RESILIENT

Boosts efficiency by understanding customers, despite accents or background noise
TECH TALK: HOW IT WORKS

Our Voice applications are powered by our patented Adaptive UnderstandingTM technology. It combines VCloud automated speech recognition with Human Assisted Understanding to deliver unprecedented comprehension.

CALLERS COMMUNICATE AS IF THEY WERE SPEAKING TO A LIVE AGENT, WITHOUT FRUSTRATION.
AND YOU CAN INCREASE CUSTOMER SATISFACTION, WHILE REAPING THE FULL ECONOMIC BENEFITS OF SELF-SERVICE.
Because it’s not just about how our Voice applications work. It’s also about why: so you and your customers can get more done in less time.
MORE THAN JUST INBOUND CALLS

OUTBOUND

How do you want to start the conversation? VCloud lets you proactively engage customers instead of simply reacting to inbound calls.

TEXTING

With VCloud conversational SMS channel, you can turn clumsy, “you’re all thumbs” texts into satisfying “thumbs up” experiences.

MOBILE

With VCloud conversational SMS channel, you can turn clumsy, “you’re all thumbs” texts into satisfying “thumbs up” experiences.

CHAT

Deliver the same conversational customer care you expect from VCloud through cost-effective chat.

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