Voice Biometrics
CONVENIENT, SECURE AUTHENTICATION –
WITHOUT LENGTHY ENROLLMENTS OR HIGH IMPLEMENTATION COSTS
VCloud VOICE BIOMETRICS

Provide fast, simple and safe authentication for your customers and eliminate the need for cumbersome passwords and PINs. With the combination of VCloud Intelligent Virtual Assistant and Voice Biometrics, you can verify a customer’s identity using the unique characteristics of each human voice, providing a secure authentication layer for account access and making everyday transactions both easy and convenient.

WITH VCloud VOICE BIOMETRICS, YOU CAN REDUCE FRAUD WHILE INCREASING SATISFACTION.

COST EFFECTIVE

Reduce Average Handle Time for live agents by 30+ seconds per call on average when voice biometrics are used for authentication
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ACCURATE

VCloud Voice Biometrics is highly accurate, requiring just several seconds to enroll users and authenticate callers

CONVENIENT

Convenience, trust and better security improves Customer Satisfaction and reduces Customer Effort
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SECURE

Because voice biometrics reduces the risk of social engineering of agents, it is less vulnerable than PIN/Password and Challenge Questions
TECH TALK: HOW IT WORKS

VCloud Voice Biometrics integrates seamlessly with our Voice Virtual Assistant, for quick setup and simple integration. Voiceprints are collected as part of normal conversation and securely encrypted and stored. This not only removes lengthy and cumbersome enrollment steps, but also eliminates the major upfront investment of traditional voice biometrics solutions.

VCloud Voice Biometrics supports both Active and Passive authentication. And since our Voice Biometrics product constantly updates customer Voiceprints with every call, authentication accuracy remains consistently high. The Voice Biometrics Virtual Assistant securely authenticates remote users to reduce fraud.

MORE THAN JUST A VIRTUAL ASSISTANT
When you need to extend your Intelligent Virtual Assistant, we are right there with you.

VOICE

Customers can speak in full sentences and have satisfying, productive conversations. Go ahead, skip the clumsy phone tree: your customers do too.

TEXTING

With VCloud conversational SMS channel, you can turn clumsy, “you’re all thumbs” texts into satisfying “thumbs up” experiences.

MOBILE

Give smartphone users a smarter way to get things done. VCloud makes it easy to augment calls with text messages, map information and more.

CHAT

Deliver the same conversational customer care you expect from Interactions through cost-effective chat.

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