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Voice Biometrics

Your voice is your password

Intergrated Voice Biometrics

Provide your password weary customers with a fast and simple way to verify their identiy.

Cross-Industry Experience

We work with several different industries, each with specific standards and needs for IVR solutions. We understand our clients and are ready to provide services unmatched by any of our competitors.

Customer Relations

Our team is focused on providing our clients with the best experience possible. We take away the headaches of traditional telephony and provide fast, hands-on assistance for our solutions.

Personalized Solutions

If you can dream it, we can build it! Our multiple technologies allow you to customize the optimal experience for your IVR. Choose from options to reach your customers in the most convenient way.

Use Cases

  • Cost Containment and Caller Satisfaction

    • Fulfillment of brand information by mail/e-mail/phone
    • Customer data/lead capture
    • Access to Prescribing Information
    • Enrollment in Patient Assistance Programs
    • Activation of Savings / Co-pay / Trial Cards
    • HCP Product Orders
    • Self Service and Forms filled out in PAPs
    • Product / Healthcare provider locators
    • Containment  + Intelligent transfers with screen pops
  • Drive Brand Loyalty / Product Efficacy

    • Automated “where is my order”, status updates, read notes or leave notes.
    • Personalized Health and Wellness programs
    • Daily medication reminders
    • Proactive engagement across multiple channels
    • Sample request and fulfillment
    • Medical information requests

Learn What We Can Do For You

Get in touch with one of our knowledgeable IVR experts

VCloud Features

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Security

Security

VCloud is both HIPAA AND PCI-Compliant, offering unmatched security. Whether your patients are relaying sensitive information or participating in wellness programs or clinical trials using the phone, with VCloud, that information is always safe and secure. 

True Cloud Model

True Cloud Model

Scale up or down in volumes as much as you need without penalty or delay.

Global

Global

Global means we can deliver the software, storage, or call toll-free telephony in any region of the world. Speech recognition for 120 languages and variants with an extensive vocabulary.

Flexibility

Flexibility

Unleash the power of VCloud's feature-rich platform to achieve unmatched flexibility that can handle even the most complex tasks and can include all channels. Our platform can follow the same process as those that utilize live agent-form verification to handling a ticket or order.

Speed

Speed

Regulation and marketing changes require a technology that keeps up with the speed of your business in a world where technology has typically dictated speed to the business. VCloud is the only provider promising 24-hour turnaround times for changes.

Knowledge

Knowledge

Our pharmaceutical team has been together for over 10 years and understands the regulatory environment, adverse events, processes, goals and is proactive in its approach.

VCloud Interactive is a subsidiary of VoiceCloud LLC. We have been making voice communications better for over 10 years.

 

USA & Canada: +1 877 845 1331
Australia: +61 2 8607 8595
Bahrain: +973 1619 8020
Mexico: +52 55 4631 3655
New Zealand: +64 9 887 3440
South Africa: +27 87 550 2727
United Kingdom: +44 2033 2256 62

Have questions? Request information on our services.

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