Capture
Every interaction enters one operations stream.
Voice, chat, email, SMS, IVR, and microsite activity arrive with usable metadata.
VOCCS + Velora
Software, AI assessment, and operations in one platform.
VOCCS controls the contact center workflow. Velora adds simulation, quality assessment, and evidence-driven management.
Operating Loop
From raw conversations to governed action.
1
2
VOCCS
VOCCS moves work to the right agent or workflow.
Routing logic balances urgency, skill, campaign, and customer context.
3
Velora
Velora checks quality, policy, and performance.
AI assessment surfaces coaching moments, risk flags, and evidence trails.
4
Improve
Leaders see what to change next.
Dashboards convert support activity into staffing, sales, and training decisions.
Live Operations Layer
Route, monitor, and improve every customer moment.
VCloud combines managed teams with VOCCS and Velora intelligence so leaders can see channel health, quality, and action paths in one place.
24/7
Omnichannel Contact Center
Queued
Voice
42%
Chat
70%
SMS
59%
90%
IVR
69%
coverage model
A service layer for fast support teams that need every channel monitored, measured, and improved without fragmented tooling.
QARoutingReports
AI-Powered Precision for Smarter Contact Centers
VCloud Intelligence™ brings cutting-edge AI to contact center operations — from unbiased agent evaluations to intelligent customer service automation.
