Privacy Policy

This Privacy Policy applies to all VCloud website users and visitors as well as all its features and web pages. Please read this Privacy Policy carefully.

VCloud Interactive, LLC does not collect personal information (PI) or personally identifiable information (PII) from visitors through the VCloud website. Strictly necessary cookies may be used to operate the website.

VCloud uses the minimum technical information necessary to operate, maintain, secure, and improve the website. This Privacy Policy concerns website visitors; information handled separately in providing client services is governed by applicable agreements and notices.

VCloud does not sell personal information collected through the website and does not rent or purchase email address lists. Technical information needed to operate the website may be processed by service providers acting on our behalf.

Strictly necessary cookies support website functionality. Visitors may choose whether to accept optional functional, analytics, and advertising cookies. Optional cookies should not be activated unless the visitor chooses to allow them.

VCloud respects privacy rights, and we built our privacy compliance program with the European Union General Data Protection Regulation (the “GDPR”), the Data Protection Act 2018 and UK GDPR, the California Consumer Privacy Act (the “CCPA”), as amended by the California Privacy Rights Act (the “CPRA”), and other privacy laws and regulations firmly in mind.

VCloud takes the security of personal information and data seriously, and its security controls are designed to safeguard personal data.

This Privacy Policy reflects the commitment to privacy and data protection of VCloud Interactive, LLC and its subsidiaries and affiliated companies (collectively, “VCloud,” “we,” “our,” and “us”). This Privacy Policy describes our practices concerning visitors to the VCloud website (the “Site”). VCloud does not collect personal information from visitors through the Site. Separate client-service data practices may be governed by other applicable agreements or notices.

VCloud is committed to protecting the privacy of website visitors and providing a secure online experience. Visitors can browse the website without providing personal information.

The VCloud website Privacy Policy covers and regulates the use of VCloud’s website only. By accessing and using the VCloud website, you accept and agree to this Privacy Policy.

The VCloud website may process limited technical information required for its operation, security, and performance. Optional cookies and similar technologies are subject to visitors’ choices. We may use this non-personal operational information for the following purposes:

• To help visitors locate information about VCloud products and services;
• To maintain, secure, and improve the Site and its performance; and
• To meet applicable legal requirements and prevent misuse of the Site.

We use website information only for the purposes described above and in accordance with applicable law and visitors’ cookie choices.

VCloud does not collect or share website visitors’ personal information. Limited technical information needed for website operation may be handled by service providers acting on VCloud’s behalf, subject to appropriate safeguards.

• VCloud may use service providers for website hosting, security, maintenance, and other necessary website functions. Such providers receive only the information necessary to perform their services.
• VCloud may disclose information when required by applicable law or lawful legal process, or when necessary to protect the security, rights, or safety of VCloud and others.
• If VCloud undergoes a corporate transaction, information related to the website may be transferred only to the extent permitted by applicable law and consistent with this Privacy Policy.
• VCloud may use third-party providers for website hosting, security, and optional analytics services. VCloud does not purchase or rent email address lists. Optional analytics and advertising technologies are used only when visitors permit them. Links to third-party websites are governed by those third parties’ respective privacy policies.

VCloud does not collect personal information from visitors through its website. Questions about this policy may be directed to compliance@vcloud.com. Information processed in other contexts, including client services, is subject to the applicable agreements and notices.

Articles on the website may include embedded content (e.g., videos, charts, etc.). Embedded content from other websites behaves in the same way as if the visitor had visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

We do not collect personal information, meaning information that identifies, relates to, references, describes, or is capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular consumer or device.

For this CA Notice, personal information does not include:

• Publicly available information from government records.
• Deidentified, aggregated, or anonymized information that is maintained in a form that is not capable of being associated with or linked to a consumer.

VCloud does not collect personal information from visitors through the website.

VCloud does not collect personal information from visitors through the website. The website may use essential technical information and optional cookies as described in the Cookies and Other Mechanisms section.

• To provide the services requested to you;
• To provide you with useful content;
• To ensure the proper functioning of our services;
• To offer and improve our services;
• To provide you with requested information or technical support;
• To facilitate your movement through our websites or your use of our services;
• To improve the advertising and marketing of our services (subject to your consent where required by applicable law);
• To advertise and market third-party products and services (subject to your consent where required by applicable law);
• To diagnose problems with our servers or our services in connection with our security and compliance programs;
• To administer our websites;
• To communicate with you;
• To target current or prospective customers with our products or services through online advertisements served on third-party sites by third-party vendors, such as Google (subject to your consent where required by applicable law); and
• To assist us in offering you a personalized experience or otherwise tailor our services to you.

You may be able to exercise the following rights with respect to your personal information that we have collected, subject to certain exceptions:

You have the right to request any or all the following information relating to your personal information we have collected and disclosed in the last 12 months, upon our verification of your identity:

• The specific pieces of personal information we have collected about you;
• The categories of personal information we have collected about you;
• The categories of sources of your personal information;
• The categories of personal information that we have disclosed to third parties for a business purpose, and the categories of recipients to whom this information was disclosed;
• The categories of personal information we have sold about you (if any), and the categories of third parties to whom the information was sold; and
• The business or commercial purposes for collecting or, if applicable, selling the personal information.

Other California privacy rights include:

• The Right to Access Data
• The Right to be Forgotten
• The Right to Opt Out of the Sale of Your Personal Information
• The Right to Non-Discrimination
• The Right to Correct Inaccurate Personal Information
• The Right to Data Portability
• The Right to Restriction of Personal Information Collection
• The Right to Limit Use of Sensitive Personal Information

Although our website does not collect any of your personal information, you may exercise your California consumer rights by submitting a request to us by:

• Calling the toll-free phone number or clicking the “contact us” link located on the homepage for the products or services you receive from us; or
• Sending an email to compliance@vcloud.com.

We will need to verify your identity before processing your request. To verify your identity, we will generally require sufficient information from you to match the information we maintain about you in our systems. If you are using an authorized agent, please note that you will be required to verify your identity and provide written confirmation that you have authorized the agent to submit a request on your behalf.

For requests to access or delete, we may require you to verify your identity directly with us, and to confirm directly with us that you gave the authorized agent permission to submit the request.

VCloud does not act as a service provider to any of our website visitors or users unless otherwise provided by contractual provisions. If you are an end user of one of our clients whose personal information we process and you are seeking to exercise your rights under the CCPA, you should contact our client directly.

If you are a California resident, you may have certain rights. California law may permit you to request that we:

• Provide you with the categories of personal information we have collected or disclosed about you in the last 12 months;
• The categories of sources of such information;
• The business or commercial purpose for collecting or selling your personal information; and
• The categories of third parties with whom we shared personal information.
• Provide access to and/or a copy of certain information we hold about you.
• Delete certain information we have about you.

VCloud will take reasonable steps to verify your identity before responding to a request, depending on the sensitivity of the information requested and the type of request, verification may include confirming your name, email address, and physical address.

You are also permitted to designate an authorized agent to submit certain requests on your behalf. For an authorized agent to be verified, you must provide the authorized agent with signed, written permission to make such requests or the power of attorney. We may also follow up with you to verify your identity before processing the authorized agent’s request.

You also have the right not to be discriminated against (as provided for in applicable law) for exercising certain of your rights. Certain information may be exempt from such requests under applicable law. We need certain types of information so that we can provide our website services to you. If you ask us to delete it, you may still be able to use our website services, but some functionalities may not be available to you.

If you would like further information regarding your legal rights under California law or would like to exercise any of them, please contact us at compliance@vcloud.com.

We are committed to protecting the security of your personal information, and we honor your choices for its intended use. We have implemented appropriate safeguards to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. We make good-faith efforts to provide the security measures necessary to preserve the integrity and confidentiality of your information. However, no system can be completely secure, and we do not guarantee that our security measures are impenetrable. You also have a significant role in protecting your information. As an example, you should not share your password with anyone. If you believe that your password has been compromised, you should immediately change your password.

Strictly necessary cookies may be used to enable the website to function. Visitors can choose to accept or decline optional functional, analytics, and advertising cookies. Optional cookies should not be placed or activated before the visitor makes an affirmative choice. Visitors may also manage cookies through their browser settings.

If optional analytics technologies, such as web beacons, are enabled with the visitor’s permission, they may be used to measure website traffic and aggregate activity. Visitors may decline these optional technologies.

Optional cookies may help VCloud understand website use and improve its content. Visitors who decline optional cookies can still access the website’s core content and functionality.

If VCloud uses advertising or remarketing cookies, they are optional and should be activated only after the visitor accepts them. Visitors who decline advertising cookies will not be tracked by VCloud advertising cookies through this website.

If VCloud uses an analytics service such as Google Analytics, its non-essential cookies are optional and should be activated only if the visitor consents. Such providers may process technical usage information in accordance with their own privacy terms and applicable law.

• Required Cookies: Strictly necessary cookies enable core website functions and security. These cookies are not optional because the website requires them to operate. They are not used for advertising.
• Functional and Analytics Cookies: These optional cookies may support additional website features or help VCloud understand aggregate website use. Visitors may accept or decline them through the website’s cookie choices.
• Advertising Cookies: These optional cookies may be used for advertising or remarketing only when a visitor chooses to accept them. Visitors may decline them without losing access to the website’s core content.

Your information may be stored and processed in the United States or any other country in which VCloud or its vendors maintain facilities. By using our Site, you consent to any transfer, storage, or processing of information outside of your country. Several countries, including those in the European Economic Area, have established data protection laws and regulations that place restrictions on the transfer of personal information across country borders. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal data, to the United States and process it there. We are committed to complying with all of those laws and regulations. However, when you use our Site and provide such personal information, you should do so in compliance with the applicable data protection laws and regulations in your country.

The Site is not intended for use by individuals under the age of 13. We do not knowingly collect personal data from or request personal data from individuals under the age of 13.

VCloud may update and make changes to this Privacy Policy periodically and without prior notice to our website users and visitors to reflect changes in our information practices or relevant laws. VCloud will post a notice on https://vcloud.com/ that points to this Privacy Policy to notify you of any substantive changes to the way we collect and use information. VCloud will indicate at the top of this Privacy Notice when it was last updated.