Contact Center Live Agents

Healthcare Professional and Consumer Support Solutions

VCloud Advantage

Pharmaceutical companies have always depended on innovation and R&D for supporting department and brand needs, or bringing new products into the market. In today's competitive pharmaceutical environment, however, the number of challenges in program support, drug development, manufacturing is beleaguering the pharmaceutical companies. This has led to the increasing trend of outsourcing R&D. For over 10 years, pharma companies have commonly used outsourcing solutions, but forgetting the original intent to deliver the best experience and shortest call resolution. To experience the true benefits in outsourcing, one must find a provider that has the technical expertise and platform that allows the reps to work toward these goals.

Our expertise and commitment to your goals make VCloud a partner, not just another vendor.

We understand the task of providing timely, sensitive and accurate responses to inquiries, and the challenges of doing so in today's difficult regulatory environment. We recognize the critical nature of this function and have developed quality and regulatory compliance processes to protect our clients and their customers. Using our proprietary "channel preference management tools", we can also help you engage with healthcare providers and other consumers using their prefer method - whether that be chat, email, social media or by phone.

Additionally, we have extensive experience in recognizing, documenting and reporting adverse events and product quality complaints. And we will always ensure compliance with your SOPs and federally mandated requirements.

We deliver:

  • Ease of access to product safety, usage and ingredient information
  • Convenient and fast ways to get answers and provide feedback about products
  • High levels of customer service and first-call resolution
  • Companies that stand behind their products
  • Adverse Event Reporting and transcription services

VCloud offers live representative services through dedicated, shared or flexible models a, and will work with you to find the perfect model and pricing that fits your needs. We believe that every interaction and pharma communication has the capability to take any Healthcare Professional or consumer from simply being aware of your product to becoming an advocate for your product.

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VCloud Interactive is a subsidiary of VoiceCloud LLC. We have been making voice communications better for over 10 years.

 

USA & Canada:
+1 877 845 1331
United Kingdom
+44 2033 2256 62

Australia:
+61 2 8607 8595

New Zealand
+44 2033 2256 62

Bahrain:
+973 1619 8020

South Africa
+27 87 550 2727

Have questions? Request information on our services.

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