Innovative Healthcare IVR Services.

Results Driven IVR Solutions for the Healthcare Industry

IVR Solutions for Healthcare Providers.

Every interaction between a medical provider and a patient is critical. It is critical that the healthcare industry increase the speed of responses as well. A true cloud self-service platform allows us to do that without any heavy lifting.

Healthcare IVR Case Uses.

Physician Finder

Enable patients to use their phones to search for and connect directly with healthcare providers using parameters such as patient phone number, zip code, or insurance type. This allows patients the flexibility to communicate with the right provider from anywhere.  We also implemented “find pharmacy” and “find hospital” as well.

Status Update

Up to 40% of all calls into one client call center were repeated calls.  The vast majority were just looking for an update. We were able to provide that in a fraction of the time they would spend waiting for a live representative.

Patient Reminders or Surveys

Utilize outbound messaging to notify patients about upcoming appointments, offer automated re-scheduling options for missed appointments, or send payment reminders. A proactive approach to communications results in fewer missed appointments and delinquent payments.

Case details

VCloud will voice enable your data and follow existing processes for verification to allow callers to open a case, update a case, read case notes and connect with the same rep that worked on the case.

Payment Processing

Paying medical bills over the phone through a PCI-DSS complaint platform ensures that transactions are safe and secure. As one of the most common call types, automating payments improves the efficiency of the entire payment process.

Mobile Time and Task Reporting

Healthcare professionals in the field can record time and task information anywhere they have access to a phone using IVR. This reduces paperwork and streamlines data input thereby improving employee efficiency in the field and in the office.

Enterprise Programs

Customized To Fit Your Needs

Our skilled team at VCloud is ready to find the best business solutions to fit your company's needs.

interactive voice response programs

Call Center Solutions | IVR | Inside Sales

VCloud Interactive is a subsidiary of VoiceCloud LLC. Making voice communications better for over 10 years.

USA & Canada:
+1 877 845 1331
United Kingdom
+44 2033 2256 62

+61 2 8607 8595

New Zealand
+44 2033 2256 62

+973 1619 8020

South Africa
+27 87 550 2727

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