Pharma Use Cases.
Cost Containment and Caller Satisfaction
- Fulfillment of brand information by mail/e-mail/phone
- Customer data/lead capture
- Access to Prescribing Information
- Enrollment in Patient Assistance Programs
- Activation of Savings / Co-pay / Trial Cards
- HCP Product Orders
- Self Service and Forms filled out in PAPs
- Product / Healthcare provider locators
- Containment + Intelligent transfers with screen pops
Drive Brand Loyalty / Product Efficacy
- Automated “where is my order”, status updates, read notes or leave notes.
- Personalized Health and Wellness programs
- Daily medication reminders
- Proactive engagement across multiple channels
- Sample request and fulfillment
- Medical information requests
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