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IVR Transcription Services.

Fast and Accurate Transcription Services.

VCloud's Meticulous IVR Transcription Services.

Whether you choose our human transcription or our automated software transcription, VCloud will deliver the quickest and most accurate turnaround times in the industry.

IVR Transcription Use Cases.

Adverse Events
Our pharmaceutical and healthcare clients demand complete accuracy and speedy turnaround times for reporting on adverse events and transcribing calls, IVR and agent talk time. We sign up for the highest accuracy and < 24 hour turnaround times with several of the largest companies in the world and will do the same for you.

Overflow Services for in-house Agents
VCloud can provide significant benefits to your customers by offering overflow services for times when all agents are busy or around the clock, 24/7 ( including holidays) transcription.

Marketing
Many of our clients use our services to capture and transcribe personal information that demands perfect accuracy such as name, address and email.

Voicemail
Transcribe your voicemails and immediately send you the results via email.

Automate your CRM (Customer-relationship management tools like salesforce.com)
Enable your clients to open tickets, add notes to tickets, get the status of a ticket or shipment, leave comments of their own, verify account or billing information etc. Essentially you are phone enabling your data and our system will follow the exact same “verification” process that your live agents follow before allowing them to access the data.

Remove & Automate Your Simple Repetitive Calls
A key benefit of VoiceCloud’s service is to remove and automate the simple repetitive calls, allowing agents to handle the more interesting, varied and complex calls.

Tech Talk: How It Works.

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Enterprise Programs

Customized To Fit Your Needs

Our skilled team at VCloud is ready to find the best business solutions to fit your company's needs.

Let's talk +1-877-700-VCLOUD

REQUEST A CONSULTATION

Examples of Automation of Easy Tasks.

International Hotel Chain Customer Service

Prompts:
1. Name
2. Confirmation Code or Property Name
3. Contact Number
4. Email Address
5. Dates Stayed
6. Brief Summary of the Issue

The text or email delivered to your agents or application will look similar to this:
John Smith | 3678913 | 212-555-1212 | jsmith@gmail.com | May 31-June 5 | I need a copy of
my bill sent via email.

Nationwide Clothing Chain Order Calls

Prompts:
1. Name
2. Item Number and/or Description
3. Contact Number
4. Delivery Address
5. Billing Address
6. Email Address
7. Brief Summary of the Issue

The text or email to your agents or application will look like this:
John Smith | TR25-1Z | 212-555-1212 | 123 Main St. Chicago, IL 60000 | 456 Oak Dr. Los
Angeles, CA 90001 | jsmith@gmail.com | Are these pants available in blue or green?

Nationwide Flower & Gift Delivery – Complaint

Prompts:
1. Name
2. Order Number/Confirmation Code
3. Contact Number
4. Email Address
5. Brief Summary of the Issue

The text or email to your agents or application will look like this:
John Smith | 3678913 | 212-555-1212 | jsmith@gmail.com | Flowers and chocolates not delivered and I need status.

Nationwide Flower & Gift Delivery- Ordering

Prompts:
1. Name
2. Item Number and/or Description
3. Event
4. Contact Number
5. Delivery Address
6. Billing Address
7. Email Address
8. Brief Comments or Special Requests

The text or email to your agents or application will look like this:
John Smith | F492 – 1 Dozen Long Stem Mixed Roses | Anniversary | 212-555-1212 | 123 Main St. Chicago, IL 60000 | 456 Oak Dr. Los Angeles, CA 90001 | jsmith@gmail.com |
Can I add balloons and chocolate to this order? The flowers need to be delivered during office hours.

interactive voice response programs

CALL OUR SALES LINE:
+1-877-700-VCLOUD (877-700-8256)

Call Center Solutions | IVR | Inside Sales

VCloud Interactive is a subsidiary of VoiceCloud LLC. Making voice communications better for over 10 years.
USA & Canada:
+1-833-888-2568 		United Kingdom
+44-2033-2256-62

Australia:
+61 2 8607 8595
New Zealand
+44 2033 2256 62

Bahrain:
+973 1619 8020
South Africa
+27 87 550 2727

Have questions?
Request information on our services.

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