IVR Transcription

Our Transciption Services are Fast and Accurate

VCloud Transcription Services

Whether you choose our human transcription or our automated software transcription, VCloud will deliver the most accurate, quickest turnaround times in the industry.

Uses Cases

  • Adverse Events.
    • Our pharmaceutical and healthcare clients demand complete accuracy and speedy turnaround times for transcribing calls/IVR/agent talk time and for reporting on adverse events. We sign up for the highest accuracy and < 24 hour turnaround times with several of the largest companies in the world and will do the same for you.
  • Overflow Services for in-house Agents!
    • Vcloud can provide significant benefits to your customers by offering overflow services for times when all agents are busy or around the clock, 24/7 ( including holidays) transcription.
  • Marketing
    • Many of our clients use our services to capture and transcribe personal information that demands perfect accuracy such as name, address, email.
  • Voicemail
    • Transcribe your voicemails and immediately send you the results via email.
  • Automate your CRM (Customer-relationship management tools like salesforce.com)
    • Enable your clients to open tickets, add notes to tickets, get the status of a ticket or shipment, leave comments of their own, verify account or billing information etc. Essentially you are phone enabling your data and our system will follow the exact same “verification” process that your live agents follow before allowing them to access the data.
  • Remove & Automate Your Simple Repetitive Calls!
    • A key benefit of VoiceCloud’s service is to remove and automate the simple repetitive calls, allowing agents to handle the more interesting, varied and complex calls.

Tech Talk: How It Works

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Learn What We Can Do For You

Get in touch with one of our knowledgeable IVR experts

Examples of Automation of Easy Tasks

International Hotel Chain Customer Service

Prompts:
1. Name
2. Confirmation Code or Property Name
3. Contact Number
4. Email Address
5. Dates Stayed
6. Brief Summary of the Issue

The text or email delivered to your agents or application will look similar to this:
John Smith | 3678913 | 212-555-1212 | jsmith@gmail.com | May 31-June 5 | I need a copy of
my bill sent via email.

Nationwide Clothing Chain Order Calls

Prompts:
1. Name
2. Item Number and/or Description
3. Contact Number
4. Delivery Address
5. Billing Address
6. Email Address
7. Brief Summary of the Issue

The text or email to your agents or application will look like this:
John Smith | TR25-1Z | 212-555-1212 | 123 Main St. Chicago, IL 60000 | 456 Oak Dr. Los
Angeles, CA 90001 | jsmith@gmail.com | Are these pants available in blue or green?

Nationwide Flower & Gift Delivery – Complaint

Prompts:
1. Name
2. Order Number/Confirmation Code
3. Contact Number
4. Email Address
5. Brief Summary of the Issue

The text or email to your agents or application will look like this:
John Smith | 3678913 | 212-555-1212 | jsmith@gmail.com | Flowers and chocolates not delivered and I need status.

Nationwide Flower & Gift Delivery- Ordering

Prompts:
1. Name
2. Item Number and/or Description
3. Event
4. Contact Number
5. Delivery Address
6. Billing Address
7. Email Address
8. Brief Comments or Special Requests

The text or email to your agents or application will look like this:
John Smith | F492 – 1 Dozen Long Stem Mixed Roses | Anniversary | 212-555-1212 | 123 Main St. Chicago, IL 60000 | 456 Oak Dr. Los Angeles, CA 90001 | jsmith@gmail.com |
Can I add balloons and chocolate to this order? The flowers need to be delivered during office hours.

VCloud Interactive is a subsidiary of VoiceCloud LLC. We have been making voice communications better for over 10 years.

 

USA & Canada: +1 877 845 1331
Australia: +61 2 8607 8595
Bahrain: +973 1619 8020
Mexico: +52 55 4631 3655
New Zealand: +64 9 887 3440
South Africa: +27 87 550 2727
United Kingdom: +44 2033 2256 62

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