Pharmaceutical Patient Support Programs.

VCloud's pharmaceutical team of experts has been working together for more than ten years and their proactive approach makes a difference.

Existing customers have successfully incorporated several of the quality elements below into their patient support programs while tracking valuable data using unmatched reporting and providing companies insight for years.

The introduction – calls connecting early in the process with the patient or caregiver yields positive results and helps ensure product availability and resolves any reimbursement issues.

24 Hour Support - enables flexibility to offer needed support anytime and anywhere in the world. No office hour limitations encourage patients to have live or self-service support whenever it is convenient, offering unlimited accessibility.

Refill and Appointment Reminders – using preferred means of communication identified by the patient, whether it be a phone call, text or email, can be automated to keep patients compliant with therapies and encourage adherence consistently.

Follow Up – these notifications and outreach efforts are specific, effectively tracking adherence, compliance, and proper medication use. Another point of staying connected with patients provides more accurate data tracking and encourages movement forward through the treatment life cycle.

Mobile App Support – most patients use apps on their phones as a primary source of connecting and finding information. VCloud offers a comprehensive app that is easy to use. Patients and caregivers can acquire and retrieve health-related details, make an appointment with their provider, and send inquiries along within the mobile app. Staying connected can be done with a simple touch of a finger.

Counseling – appropriately referring a patient to a trained healthcare professional is critical when additional guidance is required. VCloud recruits only the most capable medical professionals, who respond with confidence and provide the proper referral at the right time. Ensuring patients' first contact is handled by someone with experience and understands their needs build loyalty and relationships. Above all, VCloud is committed to making your patient support program a personal and compassionate experience.