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Financial Services.

Real-time, Secure, Personalized Communications.

IVR Solutions for the Financial Industry.

VCloud sets the highest standard for Interactive Voice Recognition (IVR) solutions for the financial industry. Specializing in fully customizable and personalized design meets and exceeds the growing demands of customers. Financial services are done in real-time, with personalized communication and the highest security available to protect customer information puts VCloud ahead of its competitors.

VCloud’s unique IVR solutions for the financial industry are unparalleled.

Designed to offer your customers anytime and anywhere access to their account information and payment options, IVR naturally expands the existing reach and encourages a higher frequency of connection with customers. Using premier modern technology, VCloud solutions include industry-leading telephony technology, features, and security.

Financial Industry IVR Case Uses.

Financial services organizations like banks, loan providers, and investment institutions immediately see the value-add from IVR. Information access and transaction processes that don't compromise security or speed are driving factors in providing enhanced customer self-service opportunities. Speech recognition and natural language processing are available in more than 119 languages with authentic accents. Providing genuine and clear communication with more customers worldwide, VCloud’s expansive toolkit makes global presence possible. Design experts have a deep understanding of regulatory and compliance needs, ensuring customer information is protected. VCloud’s tested and proven tools to simplify integration have been vital to success in the financial space.

Every application must consider mobile, web, and voice experiences. VCloud masterfully orchestrates all channels to work seamlessly. This whole approach gives your customers the option of conducting business independently through the channel(s) they prefer, removing previous limitations of human resources and hours of operation. VCloud’s complete IVR solutions ensure all channels talk to one another, offering personalized options and messages, empowering customers through “channel preference management”.

Credit Card Processing & Activation

Banking IVR is beneficial and effective. Customers can seamlessly pay bills or activate new cards quickly and effortlessly over the phone. Prompts accept both keypad and voice responses to simplify these standard processes and free up valuable human resources to handle more complex issues. Consistent and timely confirmation thanking the customer offers a more memorable and personal touch. Although customers react positively to the convenience factor, they still expect communication to be specific to them. Automating these processes dramatically improves efficiency.

Customer Outreach

Staying connected to customers is essential to success in the financial sector. Enabled to proactively communicate with customers regarding account status or potential fraud threats is effortless through self-service banking and purposeful outbound messaging. Customers can obtain information 24-hours a day, 365 days a year provides ease of access unmatched in the industry. VCloud has built a reputation through exceptionally handling extreme call volume fluctuations and unpredictable circumstances without downtime. Offering stability in unstable situations has resulted in significant advances for banking and financial institutions using VCloud.

Solutions focused on increased customer satisfaction, VCloud’s tools use customer preferences to ensure communication efforts are well received and potential maximized. Customers choose which channels are best for them, and VCloud’s IVR registers those choices to follow customer preferences consistently. VCloud can also offer clients compliance tracking for opt-ins/outs, alleviating the need for human resources in this regularly monitored area.

Customer Satisfaction Surveys

VCloud recognizes the value of gathering customer feedback and incorporates automated surveys in real-time. User-friendly prompts and access increase the likelihood of survey completion and immediately generate actionable data. Innovative and unprecedented reporting allows real-time data analysis to give companies an edge when evaluating the effectiveness of their customer service offerings.  Unmatched in turnaround times from design to go-live, VCloud can design and set up a 5 question survey in one week, including automatic email and text alerts going to supervisors if scores fall below a pre-determined threshold. Surveys allow companies to keep an accurate pulse on customer satisfaction, and VCloud offers agility when making change requests which are completed in record time.

Fraud Defense

VCloud offers PCI-DSS Level 1 compliant solutions, providing the type of security for financial data that banking and financial services customers expect and deserve. VCloud’s experience building additional security measures into applications, like voice biometrics, improves security and strengthens customer trust. Protecting customer information and deterring fraudulent activity is a high priority, so VCloud offers voice, face, and eye biometrics solutions within its IVR programming.

Loan and Credit Applications

Expediency is critical for customers applying for loans and credit cards. Using a custom financial services IVR application for these processes allows applicants to complete the necessary paperwork quickly and uniformly over the phone, saving all parties time and money. Customization can include instant credit approval and card issuing or line of credit increases without ever needing agent involvement. Information gathered is transferred to live agents if applications are not approved or customers need further assistance. Customers enjoy the freedoms IVR offers when applying for loans and credit.

Increase Revenue via Leads and Sales.

VCloud is broadening the scope for financial institutions using IVR.

The leading provider in the industry, VCloud’s innovative IVR design, expert designers with financial acumen, and unheard-of time from concept to launch make VCloud the elite choice. Clients using VCloud’s IVR solutions in finance and banking see increased revenue with superior routing options and channels, transcription at 100% accuracy, and successfully passing customer information to live agents for a smooth transition. Incorporation of these and other processes effortlessly streamline the handling of service requests. Customers can order checks, statements, complete loan transaction forms, check status, and have FAQs answered.

Working collaboratively, expert designers customize each IVR solution to precisely match the needs of your organization. Once designed, testing and go-live are quickly implemented as modifications are made without downtime. Comprehensive reporting is always up to date because of real-time data tracking. Refined reports and graphs are easy to access and use for analysis. Gaps of information that IVR can better capture can be added after go-live without going offline, providing an adaptable solution that is uninterrupted to the end-user.

The VCloud advantage offers flexibility, scalability, and years of experience successfully providing financial institutions robust IVR solutions.

Enterprise Programs

Customized To Fit Your Needs

Our skilled team at VCloud is ready to find the best business solutions to fit your company's needs.

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