Financial Services.

Real-time, Secure, Personalized Communications.

IVR Solutions for the Financial Industry.

Give your customers access to their account information & payment options anytime, anywhere, using industry leading telephony technology, features, and security.

Financial Industry IVR Case Uses.

For financial services organizations like banks, loan providers and investment institutions, information access and transaction processes that don't compromise security or speed are driving factors in providing enhanced customer self-service opportunities. Speech recognition, natural language, a deep understanding of regulatory and compliance needs, and tools that make integrating simple have been key to our success in the financial space. Every application must consider the mobile, web and voice experiences. This gives your customers the option of conducting business on their own through the channel(s) they prefer.

By allowing the channels to talk to one another, offering personalized options and messages and giving the customer “channel preference management”, VCloud can take your customer journeys to the next level and beyond.

Credit Card Processing & Activation

A banking IVR lets customers pay bills or activate new cards quickly and effortlessly over the phone.  Immediately send a confirmation and thank you via text for a more personal touch. Automating these processes dramatically improves efficiency by freeing agents to handle more complex issues.

Customer Outreach

Proactive communication with customers about their account status or potential fraud threats is easy with both self-service banking and outbound messaging. This allows customers to get the information they need on their timetable, 24x7x365.  Our tools allow your customers to determine which channels are best for them. We will track compliance and opt-ins/outs.

Customer Satisfaction Surveys

Automated surveys help companies collect feedback from customers in real-time. Surveys generate actionable data that helps companies evaluate the effectiveness of their customer service offerings.  Vcloud can set up a 5 question survey in one week, with automatic email and text alerts going to supervisors should any score fall below a threshold.

Fraud Defense

VCloud offers PCI-DSS Level 1 compliant solutions, providing the type of security for financial data that banking and financial services customers expect. Building additional security measures into applications, like voice biometrics, improves security and strengthens customer trust.  We offer voice, face and eye biometrics.

Loan and Credit Applications

Expediency is critical for customers applying for loans and credit cards. Using a custom financial services IVR application for these processes allows applicants to quickly and uniformly complete the necessary paperwork over the phone, saving all parties time and money.

Increase Revenue via Leads and Sales

  • Superior routing options and channels
  • Transcription for 100% accuracy
  • Pass information entered in IVR to the agent or CRM
  • Service Requests – Order checks, statements and loan transaction forms, FAQ’s.

Enterprise Programs

Customized To Fit Your Needs

Our skilled team at VCloud is ready to find the best business solutions to fit your company's needs.

interactive voice response programs


Call Center Solutions | IVR | Inside Sales

VCloud Interactive is a subsidiary of VoiceCloud LLC. Making voice communications better for over 10 years.

USA & Canada:
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+61 2 8607 8595

New Zealand
+44 2033 2256 62

+973 1619 8020

South Africa
+27 87 550 2727

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