IVR Solutions for Government
"Government agencies are constantly contending with a challenging balancing act for budget and resources. A “partner” like VCloud is needed for speed, flexibility, security, ability to scale."
The scope of services for employees and citizens must be delivered within budgetary and resource constraints. Meanwhile, products and services need to be evaluated in light of regulatory compliance, future needs, national priorities and technological advances. VCloud allows government needs to move at the speed required of each need and not at the speed of the IT team.
VCloud is constantly creating and implementing solutions that meet today’s needs and anticipating tomorrow’s. We have a long record of providing self-service solutions to government agencies. We have worked with almost every type of public entity, providing assistance to both federal military and civilian sectors, to state, county and local governments, and to the K-12 and higher education markets.
Government IVR Use Case Examples
- Gathering Legislative Opinions – Indicate and monitor support
- Automated Disaster Roll-Call System – Allows individuals or groups to “check in”
- Course/Seminar Registration
- Collecting Name, Address, Email
- Opt in and out of programs
- Collect or Dispurse Funds - tickets, child support, registration fees
- Password Reset
More Government IVR Use Case Examples
- Customer Callback
- License Renewal – Hunting, fishing and more
- Name and Address Collection
- Unemployment Benefits Information
- Driver’s License/Vehicle Registration Renewal
- Post-call Surveys
- Help Desk – Enter tickets, check status, update tickets, SMS integration.
Learn What We Can Do For You
Get in touch with one of our knowledgeable IVR experts
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VCloud is both HIPAA AND PCI-Compliant, offering unmatched security. Whether your patients are relaying sensitive information or participating in wellness programs or clinical trials using the phone, with VCloud, that information is always safe and secure.
True Cloud Model
True Cloud Model
Scale up or down in volumes as much as you need without penalty or delay.
Global means we can deliver the software, storage, or call toll-free telephony in any region of the world. Speech recognition for 120 languages and variants with an extensive vocabulary.
Regulation and marketing changes require a technology that keeps up with the speed of your business in a world where technology has typically dictated speed to the business. VCloud is the only provider promising 24-hour turnaround times for changes.
Our pharmaceutical team has been together for over 10 years and understands the regulatory environment, adverse events, processes, goals and is proactive in its approach.
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