Government

The Best IVR Solutions for Local, State and Federal Government

IVR Solutions for Government

"Government agencies are constantly contending with a challenging balancing act for budget and resources. A “partner” like VCloud is needed for speed, flexibility, security, ability to scale."

Use Cases

The scope of services for employees and citizens must be delivered within budgetary and resource constraints. Meanwhile, products and services need to be evaluated in light of regulatory compliance, future needs, national priorities and technological advances.  VCloud allows government needs to move at the speed required of each need and not at the speed of the IT team.

VCloud is constantly creating and implementing solutions that meet today’s needs and anticipating tomorrow’s. We have a long record of providing self-service solutions to government agencies. We have worked with almost every type of public entity, providing assistance to both federal military and civilian sectors, to state, county and local governments, and to the K-12 and higher education markets.

  • Government IVR Use Case Examples

    • Gathering Legislative Opinions – Indicate and monitor support
    • Automated Disaster Roll-Call System – Allows individuals or groups to “check in”
    • Course/Seminar Registration
    • Collecting Name, Address, Email
    • Opt in and out of programs
    • Collect or Dispurse Funds - tickets, child support, registration fees
    • Password Reset
  • More Government IVR Use Case Examples

    • Customer Callback
    • License Renewal – Hunting, fishing and more
    • Name and Address Collection
    • Unemployment Benefits Information
    • Driver’s License/Vehicle Registration Renewal
    • Post-call Surveys
    • Help Desk – Enter tickets, check status, update tickets, SMS integration.

Learn What We Can Do For You

Get in touch with one of our knowledgeable IVR experts

VCloud Features

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Security

Security

VCloud is both HIPAA AND PCI-Compliant, offering unmatched security. Whether your patients are relaying sensitive information or participating in wellness programs or clinical trials using the phone, with VCloud, that information is always safe and secure. 

True Cloud Model

True Cloud Model

Scale up or down in volumes as much as you need without penalty or delay.

Global

Global

Global means we can deliver the software, storage, or call toll-free telephony in any region of the world. Speech recognition for 120 languages and variants with an extensive vocabulary.

Flexibility

Flexibility

Unleash the power of VCloud's feature-rich platform to achieve unmatched flexibility that can handle even the most complex tasks and can include all channels. Our platform can follow the same process as those that utilize live agent-form verification to handling a ticket or order.

Speed

Speed

Regulation and marketing changes require a technology that keeps up with the speed of your business in a world where technology has typically dictated speed to the business. VCloud is the only provider promising 24-hour turnaround times for changes.

Knowledge

Knowledge

Our pharmaceutical team has been together for over 10 years and understands the regulatory environment, adverse events, processes, goals and is proactive in its approach.

VCloud Interactive is a subsidiary of VoiceCloud LLC. We have been making voice communications better for over 10 years.

 

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