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Government IVR Services.

Comprehensive IVR Solutions for Local, State and Federal Government

IVR Solutions for Government Agencies.

Unleash the potential of expanded access to government information using cloud-based, multichannel Interactive Voice Recognition (IVR). VCloud has mastered the scope of services for employees and citizens, seamlessly integrating a targeted solution with a faster turnaround time than any other provider. VCloud understands first-hand that effectiveness, functionality, and relevance must be delivered within budgetary and resource constraints. VCloud has successfully launched IVR for several government agencies. VCloud's panel of experts in government implementation has worked tirelessly to provide the best solutions for its clients. High attentiveness to all products and services needing to be evaluated considering regulatory compliance, future needs, national priorities, and technological advances ensures the safety and integrity of interactions and exchanges of information.

Within hours of go-live, those using VCloud realize the freedom IVR offers with 24-hour access as multiple requirements and demands are successfully met with one impactful solution.

VCloud guarantees programming that exceeds expectations, providing immediate relief to those seeking to automate existing processes. IVR removes hurdles often experienced through IT limitations by streamlining processes to ease the administrative load. Integrating VCloud IVR solutions alleviates red tape and time delays as changes are made quickly and without downtime. IVR offers scalability and real-time data reporting for on-point analysis and tracking.

VCloud’s flexibility to scale and make changes remains unmatched in the industry.

VCloud is constantly creating and implementing solutions that meet today’s needs and anticipating tomorrow’s. Building on a long record of providing self-service solutions to government agencies, VCloud offers an immediate value as staff resources are redirected to more urgent needs. VCloud’s intelligent IVR identifies calls that require more attention and are appropriately vetted and directed to get the call to the right person the first time. VCloud’s attention to detail during design captures the nuances and best practices for a successful launch.

Experience working with all types of public entities, VCloud works collaboratively to design and implement an IVR solution incorporating the most appropriate options to assist federal, military and civilian sectors, including K-12 and higher education markets. Knowing the intricacies and regulatory environments of state, county, and local governments, VCloud offers the most highly regarded IVR solutions.

ivr expands governement resources

Government IVR Case Uses.

Experience working with all types of public entities, VCloud works collaboratively to design and implement an IVR solution incorporating the most appropriate options to assist federal, military and civilian sectors, including K-12 and higher education markets. Knowing the intricacies and regulatory environments of state, county, and local governments, VCloud offers the most highly regarded IVR solutions.

Partnering to develop a seamless and purposeful IVR program immediately alleviates staffing pressures and inconsistencies while handling data when accuracy is critical. IVR is customized to meet measurable goals specifically. VCloud has successfully supported government agencies in the following use cases, providing real-time data reporting, which can be monitored with user-friendly dashboard access:

Government IVR Use Case Examples

Partnering to develop a seamless and purposeful IVR program immediately alleviates staffing pressures and inconsistencies while handling data when accuracy is critical. IVR is customized to meet measurable goals specifically. VCloud has successfully supported government agencies in the following use cases, providing real-time data reporting, which can be monitored with user-friendly dashboard access:

  • Gathering Legislative Opinions – Inbound and outbound callers follow interactive prompts and communicate through keypad or voice response to indicate support.
  • Automated Disaster Roll-Call System – Allows individuals or groups to "check-in" in disasters or emergencies when accurate accountability for people is essential.
  • Course/Seminar Registration – IVR is designed for marketing required and optional courses, taking registration details, following up with appropriate reminders, and monitoring registration. IVR automatically identifies and initiates absentee contact.
  • Collecting Name, Address, Email – Inbound and outbound calling captures relevant information for multiple purposes and is available using different channels, depending on user preference. All information gathering is handled professionally and remains highly protected.
  • Opt-In and Out of Programs – Effortlessly, programs are introduced with an initial screening to help guide users to eligible programs. VCloud IVR offers more than 120 languages with authentic accents, allowing clear communication and increasing response rates.
  • Collect or Disburse Funds – VCloud’s IVR design is intentionally personal and human-sounding. Able to manage any volume, both inbound and outbound, IVR is limitless in handling large-scale needs with a team of expert designers working collaboratively with you to yield favorable results in managing tickets, child support, registration fees, and more.
  • Password Reset – One of the most frequent requests and necessary to encourage continued communication, IVR masterfully handles password reset through a proven design that ensures personal information is protected.

More Government IVR Use Case Examples

VCloud's IVR solutions are unlimited in their ability, with fully customizable program options. Becoming a valuable resource both federally and locally, VCloud continues to service government agencies to handle basic to complex needs. Once implemented and as conditions change, VCloud experts make change requests quickly. Other areas in which VCloud has exponentially expanded volume capability are:

  • Customer Callback – Without staff limitations, IVR automation handles customer callbacks and will continue to contact them until further action is established. No more tiring call backlists; IVR takes this daunting task off your staff’s plate.
  • License Renewal – Easy-to-follow automated renewal for hunting, fishing, and other frequently requested licenses give 24-hour access, encouraging current license status.
  • Name and Address Collection – A protected collection of personal information through inbound and outbound calling provides accurate and trackable data for multiple uses.
  • Unemployment Benefits Information – Volume surges are inevitable in managing unemployment benefits. Offering callers anytime access and information alleviates unnecessary stress, and IVR can often resolve caller issues and answer FAQs.
  • Driver’s License/Vehicle Registration Renewal – User-friendly prompts that accept keypad and voice responses make standard renewals easy and reduce in-office visitors. The natural reduction in personal attention requests reserves staff involvement for higher need scenarios.
  • Post-Call Surveys – Gathering valuable feedback through automated requests prompted at the end of the call increases the response rate. This, combined with a 24-hour callback option, provides a more thorough picture of how your audience is served. VCloud's unmatched reporting identifies gaps and can recommend changes to fill those gaps, all without downtime.
  • Help Desk – Innovative and established IVR programming handles help desk inquiries with ease. Specifically designed prompts and scripts provide consistency and intentional programming to help callers enter tickets, check status, update tickets, and all with SMS integration.

Enterprise Programs

Customized To Fit Your Needs

Our skilled team at VCloud is ready to find the best business solutions to fit your company's needs.

Cloud IVR Solutions

VCloud IVR solutions are undoubtedly leading the industry in innovation, adaptability, and scalability. Effective and consistent communication is a tool any government agency will immediately see the benefit from. Alleviate the mundane and easily handled tasks from your staff, allowing valuable human resources for more significant needs. Government capabilities automatically expand, extending reach and accessibility to immeasurably more people. Enabling more interactions ultimately eases the administrative load while callers experience greater connection and personal service.

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+1-855-487-7253

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VCloud Interactive is a subsidiary of VoiceCloud LLC. Making voice communications better for over 10 years.

USA & Canada:
+1-833-888-2568
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+44-2033-2256-62

Australia:
+61 2 8607 8595

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+44 2033 2256 62

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+973 1619 8020

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