IVR Solutions for the Insurance Industry
"VCloud communications’ platform will power interactive voice response (IVR), SMS, and outbound notifications applications that simplify common tasks, improve customer experiences and reduce calls to the call center."
Voice enable your CRM or customer data
- Vcloud will voice enable your data and follow existing processes for verification to allow callers to open a case, update a case, read case notes and connect with the same rep that worked on the case
Efficient Payment Processing
- Let customers pay their premiums quickly and effortlessly over the phone. Automating these processes dramatically improves efficiency by freeing agents to handle more complex issues. Use outbound voice and SMS messaging to notify customers of upcoming or past due payments. Proactive communication with customers about their account status.
Verify or authenticate callers
Learn What We Can Do For You
Get in touch with one of our knowledgeable IVR experts
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VCloud is both HIPAA AND PCI-Compliant, offering unmatched security. Whether your patients are relaying sensitive information or participating in wellness programs or clinical trials using the phone, with VCloud, that information is always safe and secure.
True Cloud Model
True Cloud Model
Scale up or down in volumes as much as you need without penalty or delay.
Global means we can deliver the software, storage, or call toll-free telephony in any region of the world. Speech recognition for 120 languages and variants with an extensive vocabulary.
Regulation and marketing changes require a technology that keeps up with the speed of your business in a world where technology has typically dictated speed to the business. VCloud is the only provider promising 24-hour turnaround times for changes.
Our pharmaceutical team has been together for over 10 years and understands the regulatory environment, adverse events, processes, goals and is proactive in its approach.
|USA & Canada:||+1 877 845 1331|
|Australia:||+61 2 8607 8595|
|Bahrain:||+973 1619 8020|
|Mexico:||+52 55 4631 3655|
|New Zealand:||+64 9 887 3440|
|South Africa:||+27 87 550 2727|
|United Kingdom:||+44 2033 2256 62|
Have questions? Request information on our services.