Insurance

The Best IVR Solutions For All Of Your Global Needs

IVR Solutions for the Insurance Industry

"VCloud communications’ platform will power interactive voice response (IVR), SMS, and outbound notifications applications that simplify common tasks, improve customer experiences and reduce calls to the call center."

Use Cases

 

  • Voice enable your CRM or customer data

    • Vcloud will voice enable your data and follow existing processes for verification to allow callers to open a case, update a case, read case notes and connect with the same rep that worked on the case

 

  • Efficient Payment Processing

    • Let customers pay their premiums quickly and effortlessly over the phone. Automating these processes dramatically improves efficiency by freeing agents to handle more complex issues. Use outbound voice and SMS messaging to notify customers of upcoming or past due payments. Proactive communication with customers about their account status.

 

  • Get quotes

 

  • File Claims

 

  • Verify or authenticate callers

Learn What We Can Do For You

Get in touch with one of our knowledgeable IVR experts

VCloud Features

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Security

Security

VCloud is both HIPAA AND PCI-Compliant, offering unmatched security. Whether your patients are relaying sensitive information or participating in wellness programs or clinical trials using the phone, with VCloud, that information is always safe and secure. 

True Cloud Model

True Cloud Model

Scale up or down in volumes as much as you need without penalty or delay.

Global

Global

Global means we can deliver the software, storage, or call toll-free telephony in any region of the world. Speech recognition for 120 languages and variants with an extensive vocabulary.

Flexibility

Flexibility

Unleash the power of VCloud's feature-rich platform to achieve unmatched flexibility that can handle even the most complex tasks and can include all channels. Our platform can follow the same process as those that utilize live agent-form verification to handling a ticket or order.

Speed

Speed

Regulation and marketing changes require a technology that keeps up with the speed of your business in a world where technology has typically dictated speed to the business. VCloud is the only provider promising 24-hour turnaround times for changes.

Knowledge

Knowledge

Our pharmaceutical team has been together for over 10 years and understands the regulatory environment, adverse events, processes, goals and is proactive in its approach.

VCloud Interactive is a subsidiary of VoiceCloud LLC. We have been making voice communications better for over 10 years.

 

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Mexico: +52 55 4631 3655
New Zealand: +64 9 887 3440
South Africa: +27 87 550 2727
United Kingdom: +44 2033 2256 62

Have questions? Request information on our services.

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