A Guide to Dealing with Problematic Customers The unfortunate reality of customer service is that you will encounter unhappy customers who are irritated and pose a serious challenge when you are trying to help them.  Troublesome customers can put a damper on an agent’s day and make it a difficult task to provide them with […]

IVR Expands Government Resources It is safe to say the load and demand on Unites States Government websites have grown substantially both in visitors to sites and urgency of access. Exponentially increased volume of those needing a way to connect to government sites quickly overwhelms staffing limitations and leaves citizens and others disgruntled and frustrated. […]

The Unique Digital Delima There are two opposing views of how technology has markedly affected human interaction – this is the digital dilemma. One of these views firmly believes we are gripped by the digital age, which takes away from the human interaction experience and distracts us from engaging with others. The strong opposing view […]

Improving Morale through IVR As our nation celebrates re-opening, many businesses are also feeling the pinch of the impending labor shortage. If you have ventured out for business or pleasure, you have likely experienced what shortage looks like in the workplace. This translates to overwhelmed employees and impatient and disgruntled customers. This is not exclusive […]

Looking Ahead: What Trends Can We Expect Post-Pandemic? At VCloud, we are constantly watching economic and social trends, almost as much as we are watching and testing new technologies. Lately we have been focusing on what trends will likely start, stop or even change forever because of COVID-19. Some of these are devastating. Others, however, […]

Hands Off Technology: Making the Switch to On-Demand Cloud Services Communicating with your customers via phone, text and even video these days is mission-critical, so why mess with the headache and endless costs that come with taking care of these services on your own? If your company has not yet moved to a true on-demand […]